Dear Unni - A HUGE THANK YOU!
Nayak International are not one of the "big names" that an expat might typically use for shipping internationally but from the moment we met you and your Singapore team, we knew we were in good hands.
Your approach was unique amongst the competition: a highly tailored, problem solving mindset with an agile, enthusiastic and transparent cost system. None could match your strategic shipping solution or your excellent price - NOR could they match your very humble attitude and consumer focussed response to our requirements (and we did meet with each of the top five more “well-known” global operators!).
We know that we are a tricky client - we've moved to four different countries and have gained an appreciation into what it takes to deliver personal household goods safely and timely around the world.
We're fussy and particular and we want things done a certain way ;} All of our requests were met by you and your team not only with a smile, but with thought, consideration and an enthusiastic "can-do" attitude.
We took receipt of our Singapore container shipment into Tasmania, Australia last week.
The container has been received on time and all the items are in good order without any damage or loss - thank you :)
This is not only a credit to Nayak's international organisational skills, expert planning, and vast global shipping network, but to your highly skilled in-house packing team. (We have witnessed first hand the consequences that comes from other companies who use packing teams built around fluid “casual” labor... packers who swap one moving company t-shirt for another on a daily basis, packers who obviously haven’t worked together previously and some who have little to no experience. The results are nothing short of disastrous: a disorderly process, items badly packed and household goods that end up missing, damaged and broken upon arrival.) It was clear to us that your in-house packing team has indeed worked together for many years, as was confirmed by the best practices your team employed onsite. (Even your Australian partner's loading team made a comment that they had never seen such thoughtful and careful packing!)
With regard to the all important shells...
I am sure you will be very pleased to know that our shell collection and coral pieces have also been successfully received, with no items being confiscated or destroyed by the Bio-Security or Customs inspection teams. We sincerely appreciate all the research, special consideration and effort made with regard to facilitating the correct Australian Bio-Security paperwork and the handling and packing of the shells in accordance with government guidelines which helped to achieve this oustanding result. It was indeed a very anxious time but we can happily say we are thrilled with the outcome.
Unni, it was an absolute pleasure working with Nayak International on our international move back to Australia.
Our highest praise and sincerest thanks to you and your amazing team in Singapore, and to your partner, Chess Moving, here in Tasmania, Australia.
With kindest regards and
best wishes for 2021,
Rachel & Tim :)