Stressful and poorly handled
We wanted to send somethings to Kenya. We did not have the experience nor the expertise and were a bit weary of dealing with small companies as we did not know them, We chose to go with Chess even though other comampanies quotes were much lower. My husband and I are not mathematically oriented so we asked Chess to come and assess our goods and let us know what size of container we would need. The gentleman who came assessed what we had and recommended 20 ft if we were sending a car and the other goods or 40 ft if were sending two cars. He added that even then a 40 ft would still be too large. When he sent us options we chose the 20 ft as were had decided to send ony 1 car and going by his ear;ier estimation and advice we opted for the smaller container. Whene the container arrived with car already packed, there was no room left inside except the beda m mattresses that were packed on top of the car. Three quaters of our things could not fit. When we brought this up with the agent, he said it was not his responsibility to advice nor make decision for us, because they are not paid to advice. Eventually because were desperate, Chess cahrged another $4000 on top of $7000 that we had paid, to pack our remaining things and ship them to on different container. We were left massively in debt for something that shouls have caused half that ammount. The irony is when we comaplined one of the managers told us to talk to their lawyer. We dont have the money to engage a lawyer, so we did not.
Everyone at Chess became so hostile once this broke down, we could not reach a solution with any of them so opted to go with the expensive side. I will never use them nor refer anyone. I will be goingto the Ombudsman with this and may be current affairs
