This company is completely dishonest. I urge people to stay
Bureau of Consumer Protection
Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580
February 13, 2019
To whom it may concern:
This consumer complaint concerns the following contact person and company:
Blue Horizon Shipping Inc.
1108 Kane concourse #310
Bay Harbor Islands, FL 33154
Fax- 877 708 0970
Toll Free- 888 285 2583 ext 202
At the time of the incident, I was a Professor at the University of Florida and a resident in Gainesville, Florida. The company was hired to ship a 40-foot container to my new home in Helsinki, Finland. An initial estimate was provided for 1,300 cubic feet and 155 items for an estimated cost of $9,595. After packing, I was inappropriately charged $13,245. Below, I detail my serious concerns with the company’s representative and the fraudulent assertions and charges. As the shipping container is on its way to Finland, I request assistance to resolve the issues before it arrives in port in Helsinki on approximately January 15, 2019.
Issue 1: The shipper (David Rico, Blue Horizon Shipping) asserted that there was only 2 feet of open space left in the container when there was 10-15 feet of open space. He asserted in a phone call that I didn’t know the extent that the container was filled because I was not at my apartment when the container was loaded. In fact, I was there and saw at least 10-15 feet of open space in the container. In his email messages, he further asserted that he checked with the contracted packers and that there was only two feet of space. He sent a picture of someone else’s container (and admitted doing so) as the basis of his claim. Then, Mr. Rico sent another picture where it is not possible to gauge the amount of open space. The veracity of my assertion can be completely verified upon receipt of the container in Finland.
Issue 2: Items in the estimate were dismantled and re-counted as multiple items. This inaccuracy then was used to justify significant cost increases by making it appear that we added almost 100 items after the estimate. Also, packed items were listed on the packing invoice as “miscellaneous”, making it impossible to accurately compare the initial estimate with the packed list of items.
Email to me 12/21/18:
Good day. I can explain the reason for the increase in price. Let me know when is a good time to speak on the phone.
The person who is handling your shipment is me, and I happen to be a supervisor.
When speaking with Leah, it was determined that you had 1300 CF (155 Item) of personal goods to be shipped. A decision was made not to go with a smaller container, but also to keep the volume and rate at 1300 CF.
On the day of the pick up 241 items where packed and loaded, therefore the volume increased to 1800 CF. The cost of the shipment therefore increases. There is a significant amount of additional packing and labor involved in such a large increase.
Email from me 12/27/18:
I did start looking at the two lists. It is a bit difficult to decipher the mover's writing, but let me give you an example of something that was counted differently between the estimate and moving. For example, the small table with a glass top was counted as 1 item in the estimate and two items from the movers. Additionally, many of the items specifically listed in the estimate seem to now just be counted as miscellaneous, which makes it impossible for me to compare.
I would also reassert my request for the picture of the container.
Email from me 12/27/18:
First, I suggest that you talk with the movers--and I'm hoping they are honest-because these pictures are a bit difficult to interpret, given the angle. However, there was no doubt that the 2 foot comment is 100% wrong. One of the pictures does show a bit more clearly how far back our stuff stopped. I maintain that there was about 15 feet. The container was 2/3 full at the maximum. Second, I don't know what that roll is in front of the wood barrier, but it isn't ours.
As I noted, this notion that there was more is difficult to gauge, but I think that you need to look clearly at the two lists and see where your movers inaccurately counted or counted differently.
Email to me 12/27/18 (picture of someone else’s shipping container):
The pictures of the container was sent last week along with your invoice.
I have reattached it.
Another photo shows the way the container was properly loaded.
Email to me 12/28/18:
Your invoice is attached. Payment is due by December 27th 2018.
The actual size of the shipment is 1800 Cubic Feet. 241 Items where picked up. Your estimate included 155 items.
The increase in price is related to the increase in actual volume occupied by the items shipped.
Attached are photos showing the almost full container.
Issue 3: Shipper admission that the inventory was inaccurate.
Email to me 12/27/18:
3) The inventory is inaccurate. Some items are taken apart and go from one piece to one or two. This still doesn't account for the fact more items “where” [sic] shipped.
Issue 4: The pictures provided of our shipping container were not our container. The shipper used these pictures to assert the amount of space available in the container and the fact that we had also shipped a large rug. The shipper reported that he verified the existence of a rug in our container and only corrected his error after I proved that there was no rug listed on the packing invoice. The rug was yet another example of a justification for the increased price. Upon admission that the rug was from a picture of another container, the cost was not decreased.
Email to me 12/28/18:
The last item in the container is your Rug. I have confirmed this with the moving team.
Email from me 12/28/18:
Please tell me where there is a rug on the list of items. I see no such listing.
Email to me 12/31/18:
You are correct. The photo was sent to you by mistake, it was for another container.
As is evident, Mr. Rico and Blue Horizon Shipping Inc. attempted to justify the increased costs by making inaccurate assertions. These assertions were rescinded only after I was forced to prove the claims were fraudulent. In each case, I was able to provide incontrovertible proof that Mr. Rico’s claims were completely inaccurate. One deceitful claim by Mr. Rico, that the container is completely full except for two feet of empty space, can be completely verified when the container arrives in Helsinki.
I request assistance with this matter at your earliest convenience. I appreciate your consideration and assistance.
Joseph Calvin Brojomohun-Gagnon, Ph.D.
Faculty of Education Sciences
University of Helsinki
PL 9 (Siltavuorenpenger 5A)
Helsinki, Finland 00014
Office and Cell: +358 0504724600
Cell (USA): +001 352-256-0095