Reasonably good planning up until arrival and packing.
We moved internationally, from Melbourne, in April of 2020. This was during the first wave of COVID-19 and OSS expressed strong interest in doing the move, since they said that business had tapered off and their employees needed the work. Unfortunately, the lack of quality in packing, resulted in a much larger quantity of boxes than necessary and broken furniture, due to inexperience and/or laziness.
For instance, we had a marble coffee table with removable brass legs, where were left on and then the table was loaded down with weight, bending the marble top and detaching the legs from the pressboard substrate underneath (the table was ruined and could not be repaired).
A leather couch had been shoved over something that broke off one of the wooden feet. Since it was solid wood, the force must have been quite strong, based on the company that did the repair.
Two solid wood dressers, were covered with bubble wrap, but in a way in which the bottom could not be protected, resulting in a forklift or the dressers stacked on top of something, breaking the support pieces underneath. My bet is on the forklift.
A rubber, threaded leveling post was sheared off of a cast iron bistro table, since the table was not disassembled properly before shipping.
A digital piano was bubble wrapped - no wooden crate. Same with a 1 year old LCD TV and an iMac - just wrapped in thin bubble wrap and stuffed into a box.
Our organic latex queen mattress with a cotton cover was bubble wrapped with the same material they used for everything else - no cardboard or plastic wrap. Subsequently, due to the heat in the cargo container, the odor from the bubble wrap could not be removed (the natural cotton cover alone cost $600 to replace).
We found box after box, half full of packing paper, with maybe an empty plastic tote inside. No attention to detail, consolidation, or care for valuable and/or expensive items.
Here is where this company performed as expected:
1. They were responsive when they wanted to be paid, which was before any work began
2. The person who estimated the original cost, showed up on time (of course, they needed the work...)
3. To be fair, they did call when they were to start packing, and showed up as expected.
4. Their documentation/inventory was accurate, albeit was hard to read due to legibility and spelling, but that's to be expected.
I'm posting this review to several sites, to try and get as far a reach as possible, so others are forewarned that OSS should be avoided.