Terrible Experience—Strongly Discourage.
The ONLY positive thing I can say about International Movers Network is that they are CHEAP—but you get what you pay for.
I had numerous conversations with IMN prior to my move indicating that I intended to move a valuable painting which was a precious family heirloom. They offered to move it for me in a custom-built crate for an extra $300. I agreed and provided precise measurements. On moving day, they showed up WITHOUT the crate, and when I called their manager he insisted that it would be built in the warehouse which he said was “how they always do it.” Put on the spot like that, at the last minute, days before my departure, I did not know what else to do but agree.
Months later when my shipment arrived and I removed the painting from the crate, there was a LARGE PUNCTURE through the center of the painting that only could have occurred prior to it being put inside the crate. I immediately called IMN and they were “very sorry” but offered to do absolutely nothing about it, insisting that I speak with the insurer. It was at this point, to my distress, that I realized that I had never seen a copy of the policy I had purchased. I demanded that they send me a copy, which they did, and it was ONLY THEN that I read that the policy DID NOT COVER FINE ART! Now, I fully realize that I should have requested to read the policy before purchasing it, but at the time, exhausted and overwhelmed with the details of moving myself and my family abroad, I had trusted IMN to convey the necessary information. They did not.
I followed up with numerous emails to them to complain about the lack of information and transparency, hoping that they would at least attempt to make it right by offering to refund some portion of what I paid them. Instead, each time they responded by INVALIDATING and CONTRADICTING each and every thing I had to say (just as they appear to do in response to negative reviews). In fact, IMN repeatedly insinuated that it was MY fault for purchasing the wrong insurance, which they claimed to have explained in detail to me. They did not (in fact, when questioned, the agent who “explained” it to me was unable to articulate the basic differences between the two policies they sell). Given we had had NUMEROUS conversations about the painting—which was (WAS!) far and away my most valuable possession—you would think that they would have had the good sense and decency to recommend a policy that would cover damage to paintings! They did not.
When you are in the middle of a stressful move, particularly an international move, your time and energy are spread extremely thin. You need a moving company that you can trust not only to protect your valued belongings, but also to care about YOU, take the time to understand your needs, and go the extra mile to meet them. It’s worth paying a little extra for the privilege.
Ultimately, the money I saved by going with IMN has cost me dearly. I regret each and every day my choice to hire them.