My experience with UTS International was extremely bad.
At first I got a quotation that included furniture dismounting and remounting on site. After signing it, they told me I had to pay a few hundred euros more for the dismounting, which was already quoted it and written black on white.
5 days before our move out of the country, they called in to tell me that they had to reschedule the collection either the next day from the phone call, or one day after we already flew out. I was furious. We had to accept collection on the next day, even if we were not ready for it. The sudden reschedule led us to add hotel costs for 4 nights before we flew out.
We've accepted a higher price, compared to other companies, as they guaranteed the delivery within 6 weeks and no more than 8 weeks. As it turns out, our goods left the country 8 weeks after the collection, we were never told so, they reached the country of destination after 12 weeks, while we were on a work trip and we had to pay several hundred euros in storage fees that were not covered by UTS International, despite their promise to deliver in 8 weeks top.
In short:
- They wanted to renegotiate an existing quotation requesting higher payment for services already clearly quoted in
- Moved the pick up date on a last moment notice, forcing us to move into a hotel for 4 nights
- Delivered goods in 14 weeks instead of the promised 6-8 weeks and didn't cover out storage costs, downplaying the enormous delays
An extremely positive comment goes to the packing company (which is not UTS International but an external contractor) they were absolutely fantastic and did an excellent job packing everything patiently, quickly and carefully.
