I am very disappointed. They were initially friendly, and promised to help with my relocation. They provided a quote of approx $5,000 for my relocation to Australia and they knew well in advance the amount of volume of my goods. They waited until I left New Zealand to slap me with a new quote for $8,000, without previous authorization or previous warning. They could have issued a new quote two weeks before I left New Zealand, as soon as I provided a total volume of 14 m3. Instead, when I complained about the more than 50% increase from the quoted price, they told me about a fine print in the contract, which they sent a few days before I left the country. I initially contacted them more than a month before my relocation. The person who assisted me through this process went ery quiet for a while and never really warned me about an increase in price, so I could get other quotes before I left New Zealand. Now my stuff is in their storage, and I have to find other movers or accept their outrageous increase in price. Basically, they DO NOT honor their quotes and mislead clients with lower prices that they say they can increase based on their fine print contract. Very disappointed and could not recommend them, as this is not an honest way to do business. People who put their trust in companies to move their entire belongings internationally do not appreciate to be mislead or taken advantage of. They also told me I am welcome to find another company, but they will charge me for the removal and packing. Who know how much will THAT be!!!
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