Palmers Removals & Storage

As far as the company workers on the ground go I can't find fault but the hidden charges and fee's that are not explained before your belongings are taken away is no laughing matter we have paid appropriately $25,000 to bring our belongings to our new home and we're told it was door to door service then we get told after it's taken away there will be extra charges now it has arrived we have been hit with a bill for over $4,000 which we don't have because we are retired how is this fair door to door is what it should be as it states no hidden costs I will not be recommending your company

Palmers service in Melbourne was excellent and we moved our household to the UK with the loss of only one glass! However, we were disappointed to discover that all the portarobes held our two and three dimensional art works and all our clothes were actually piled on top of each other in standard cardboard boxes ... what a lot of laundry to remove all the creases after they had traversed from the southern hemisphere to the northern one. Otherwise, we would not hesitate to use Palmers as the point of origin movers.
That said, we would not use them again if the receiving agency in the UK was to be PSS (supposedly the UK's 'top family run moving company'??). We paid an additional cost to ensure we were the sole occupants of our container to ensure a more speedy delivery. Communication from PSS staff was virtually non existent. They never explained why our shipment wasn't unloaded when the ship first arrived in the UK but was off loaded later in Rotterdam. We received five delivery dates from PSS before the container arrived at our home. We usually discovered it wasn't turning up on the day it was supposedly due (and on two occasions found it was still in Rotterdam - again, no explanation). The day it did arrive (after we paid additional delivery costs as they had to engage another transport company given they had no drivers available) it was due at 9am. The staff arrived at 9.30am to unpack but the container didn't arrive until 3.30pm. By the time the container was unloaded it was too late for the boxes to be unpacked and the staff left us with this task as well as with the removal of the packing materials. The unpacking/material removal was a service we had already paid for. Oh, and what time did PSS return our calls on the day the container finally arrived? About 1.30pm and only to say it was on the road. It remains a mystery to us why the delay, and the subsequent huge inconvenience to us, occurred? Phone complaints to Palmers about our experience elicited statement such "fair comment", but they would not reimburse us for any of these issues.
In summary, we would never use Palmers again if their receiving agent here in the UK was to be PSS!

Excellency is what I describe Palmers workers! thanks

A huge thank to the agent who managed the admin part of the shipment of our goods. the workers upon arrival were very well mannered and polite with us. three professional men, well organised and generally very patient. They delivered impeccable standards of work ethic- fast, efficient and friendly. I am glad I have chosen Palmer's intentional removalists.

Absolutely brilliant and stress free

The company has been so easy and wonderful to use. The communication is quick, informative and reliable. Everyone was friendly and really helpful in all aspects. The movers were gentle, quick and easy. Couldn't recommend them highly enough.

very good service

excellent service

Fantastic from start to finish

Sent goods to Northern Italy part container.
Great ,clear & accurate information from Palmers, once goods arrived in Rotterdam company there kept us informed every step of the way. Boxes delivered in Italy up stairs no lift, meanwhile we are still waiting to leave Australia due to Covid 19!!!
Totally impressed by everyone we dealt with, highly recommended.

Short, sharp and efficient.

Movers were on time and efficient, with sound communication.
Moving from Canada to Australia, the movers provided useful insight, directions and managed my expectations, delivering a house full of furniture on time and in good condition.
Would recommend to a friend.

Palmers Removals & Storage

From start to finish I found Palmers relocations professional and understanding. Without reservation I give them . 5 stars.
Tanya

Palmers Removals & Storage

Professional, reliable, contactable, best value and friendly

Palmers Removals & Storage

Very easy to do business with. Josh gave an instant Quixote. when our decision was made, we were anxious for a pick up plus thought we had more then quoted. Not only was that ok and the new quote available the next morning, they were also able to walk us through the paperwork and arrange onFriday for a Monday pick up and Tuesday was a holiday. live in a 4 th floor walk and never heard a moan or a groan from the packers. THe packers were happy guys and treated our possessions like they were gold and yet so quick to pack it up. We then got feed pack on Wednesday about the size of our items. All that is left is to see how they arrive.

Palmers Removals & Storage

Excellent removal company. Competitively priced, good communication & a hassle free move. The guys worked hard to ensure everything was packed up within the day allowing us to concentrate on everything else.

Highly recommended.

Palmers Removals & Storage

My belongings were picked up in early April in Australia and I am still waiting for them to arrive. I was contacted last week to say that they were due to arrive in London soon, so until I eventually receive my belongings it is difficult to give a correct rating

Palmers Removals & Storage

My biggest regret was using Palmers. I trusted them and they let me down big time. They think they are beyond reproach. From the packers to the sales people to the office staff to the General Manager....they will all let you down. They have no remorse, they have no empathy, they care nothing for their customers. But what they do have is some of my belongings, that is unless they have sold them already. They probably have very good Christmas parties....oh and don't be fooled by anything the office staff say on the phone encouraging you to use them. They are not your friend, they are not on your side, they will conveniently forget any conversation you have to your absolute detriment.....

Palmers Removals & Storage

Palmers were absolutely fabulous from the first contact, amazing personal service from every department from quote to removal. I couldn't recommend Palmers highly enough.

Palmers Removals & Storage

The staff at Palmers were fantastic they were very helpful and friendly. The packing team were well organised and efficient and completed the job very quickly. I would recommend Palmers Removals to my family and friends.

Palmers Removals & Storage

I had a 4 day turnaround to organise an international move, Palmers were one of the first to answer my request for a quote. I chose Palmers as I was impressed with their customer service from the very first point of contact. The office staff were delightful to deal with. They provided a competitive quote, customs documentation and answered all my queries within a couple of calls which eliminated a lot of stress. The two packers arrived at the advised time, were both professional, polite, cheerful and respectful of my home and possessions. The items were well packed and every care was taken with customising packaging for the non standard and fragile items. I would highly recommend Palmers and would happily engage them again for any future relocations.