Not enough communication.
First, not to have the possibility to get boxes on any days of the week is poor. The pickup of my boxes was good, and it was the only thing that I could describe as "going smoothly". The good thing about the contract is that there are no hidden costs.
But then, the problems began:
As almost every mover, the destination address changes when you still don't have a final address. It is not easy to find a place living 13,000km away from home. I had to change my phone numbers and addresses several times. So, I asked for confirmation as it was not possible to delete the information given online. The company always confirmed the changes writing me an email, therefore I wasn't worried. As the approximative date of the delivery approached, I didn't get any communication. I had to call in the UK as the company wasn't present in Germany. This cost me a little fortune having to call with my mobile phone. I asked the person on the phone to confirm my address as they were still talking of the old address. I was worried about my belongings and wanted to know where they were. As I finally got a delivery date telling me when to expect them, my friend - who kindly gave me her phone number in Germany to use (before I got mine) and her address (as I needed an address to put on the boxes) - got a message telling that my boxes would be delivered at her address. I was shocked that she not only got the message I was waiting for but was also the destination of my boxes. I had once again to contact the company via email to ask them if they really had my contact data and if they could give me a phone number to reach in Germany. They gave me a UPS phone number! I didn't even know that the UPS was delivering my boxes. They told me my boxes came in Belgium but were picked up by a woman. The person on the phone couldn't even talk German properly. I had to repeat myself several times and stay on my mobile phone 10mn. The person hung up on me as I couldn't understand what he was saying. I stayed on the line, and after a few minutes, a woman took the line. She also had difficulties to understand and to communicate. I had to repeat several times my name, my address (always spelling), my mobile number. After a while, she realised her mistake and told me that my boxes would be delivered at my address.
As my boxes came in, the driver made me a sign with his finger to come over calling me with my first name (rude in Germany). His name was Paul. He was frustrated that he had to deliver me 11 boxes!! I asked him if he was not going upstairs to deliver my boxes, but he refused, telling me that it isn't the UPS driver's job. As I said, I didn't even know UPS had to deliver my boxes. An artisan who was working in my home decided to help me transport the boxes from the main entry to my bedroom. It was not the driver's fault not being able to transport my boxes in my home, but he was really rude saying: "You Germans are all the same!" I told him I am Franco-Australian, and he answered: "You people are all the same!" He wanted me to speak first in English, which I did, and then in German. It was really confusing.
Seven Seas Worldwide should have told me that UPS was delivering and that they couldn't bring the boxes inside the house - especially because the customer service officer asked me if my house had stairs.
In all, I was disappointed with the lack of communication and the way they were communicating. I still have to go through my boxes to see if everything is ok.