Good at origin, poor at destination
OSS moved our belongings (contents of 2 bed flat) in a shared container service from Brisbane to the UK. They packed for us and their packers were absolutely brilliant. Communication whilst in Brisbane was fantastic, they kept us updated, let us know the route and tracking. However, once it was on the ship, we felt they washed their hands of us. The company they outsourced to in the UK (Global Moving Services) was absolutely appalling. Our belongings arrived in UK at start of Jan, cleared customs the next day, but were not delivered until 7 weeks later. We had not paid for, and did not want, storage and they did not tell us why they weren’t delivering. The company never answered a single phone call from me. The only once answered a call from my husband, when he hid his number. They gave us half a day notice of delivery day, did not turn up in specified two hour window, when my husband got through to the company they couldn’t tell us where our belongings were, turns out they went to the WRONG HOUSE in the wrong town and had to be redirected, got to us 2 hours late and the. refused to unwrap and unpack even though that’s the service we had paid for. We will never use OSS again purely because of the terrible service in the UK from their contractor. We will use a company that handles everything themselves all the way through. We chose them because of their good price and regretted it.
