OSS Worldwide Movers - NSW

This company simply failed to complete an accurate inventory of the boxes (they even omitted the largest crate of all from the list)! When arrived in Italy from Sydney, all boxes (one full container load) were transferred to trucks and delivered to our address. Some 180 boxes arrived perfectly labelled but 2 of these boxes were NOT on the list, we thought we were lucky but little we knew that several other boxes had been omitted from the inventory and were actually missing. As such we could not follow up until much later, and OSS did nothing to help, nor they apologised for their obvious mishandling of the whole process. Simply unreliable, not to be trusted.

1. My move was from Melbourmne /Geelong to the Philippines in Cebu
Staff ( Only 2 off) turned up on the appointed day and had friday sickness and did not want to do the job because I have pets and pet hair around. They complained to the Ops Manager Craig and Told him there was Urine and Dog Poo on the floors a complete fabrication and lie ( My dogs are housetrained). There was a tea spill in the lounge area. One staff told me he had all the allergies under the sun so could not work in my house
Craig was extremely rude to me and told me to be carefukl what I say as the conversation was being recorded
2. I contacted the country manager but he was on a conference so could not help me. A lady out of the Sydney office tried to demand that I have the house professionally cleaned!!!! My house had been sold and all my arrangements for handover were destroyed by these people
3. Anothe group of 3 people turned up on the monday, my house handover was on the Tuesday and I had arranged for cleaners to do a move out clean on the monday but instead the packers showed up. The were pretty good but ran out of packing material about lunch time and had to wait 4 hours for another truck to come from Dandenong. It was also pointed out to me that I had been underquoted for my move mostly because the staff refused to remove the backrests off my lounge set to pack economically. As a result of that I had to buy additional space. The truck they sent was only ca[able of carrying the contents of a 20 foot container so the second truck had to collect the overflow and bring the packing material.The driver when called while driving to Geelong did not know if the packing material was on board. They took all the stuff away and said they would pack it all to international shipping standards at their depot in Dandenong South.
4. They also promised that I would get a full packing list from them once they had packed up at the depot by e mail. The packing inventory list arrived with the overflow list missing calling me a liar and that that was everything. Eventually after a e mail argument I got the full list from Dandenong office
5. Next I was given a shipping date arrival in the Philippines but the arrival date was the intermediate stop in Taiwan before sailing to Cebu./Fortunately the Agent in the Philippines sent me the shipping list and I saw the error. It turned out to be a problen because I had rented a place to store the shipment but the shipment would arrive several weeks later ( It has not yet arrived) Once unpacked I will see how much of my stuff is missing or broken. I am alsp out of pocket because of this
6. The country manager who I dealt with from the beginning when selecting OSS was very good but he has a yet not responded to the investigation into my complaint about his staff refusing to work on that friday sighting OH&S reasions. I had an OH&S person come to my place on that friday morning to pick up something and he could not see a problem or a quick fix for the job to be done

DO NOT USE THIS COMPANY , THEY ARE NOT GOOD AT ALL. i DO NOT KNOW HOW PEOPLE GAVE THEM GOOD REFERENCES BUT THE MELBOURNE OFF NEEDS TO BE SHUT DOWN. BE VERY CAREFUL WHO YOU SELECT. THEIR QUOTATION WAS REALLY QUICK FOR THE JOB TOO

Dont use OSS if you want your possessions to arrive in one piece or in a number of occasions arrive at all.
It took 7 months for my stuff to arrive in Sydney from the UK and when it did my £7,000 PC was smashed, a 4 way monitor stand with 4 X 32 inch monitors attached to it magically vanished, clearly stolen and numerous other items missing.

IF I COULD GIVE ZERO STARS I WOULD!!

Their response is to blame me and say I didn't check the boxes properly, if you want to get your stuff transported safely and securely AVOID OSS WORLDWIDE AT ALL COSTS.

I will be sharing this review far and wide in as many places as possible as they suck.

AVOID!

Fantastic service and definitely recommend

Great service. Cannot fault OSS. We moved from Australia to the UK and they were professional and helpful every step of the way. We moved mid-pandemic and were quite nervous about big delays, but it all went according to the quoted timings. The quote was clear, the packers were great, and we were kept up to date on expected arrival of our shipment in the UK. We didn't have a permanent address by the time it arrived so it was put into storage for a month and OSS (and their UK partner, ReloUK) helped with that. The delivery of the shipment to our new place was well organised. No major breakages or issues (a couple of wine glasses were broken but that's to be expected I think). There was a lot of packaging material, but it is all recyclable which was important to us. One thing to note is that we didn't have the crew pack up our house (our things were already in storage in Australia) or unpack/assemble furniture in the UK (because of covid risks), so can't comment on this aspect. But based on the good experience I expect this service would also be high quality. Really great overall and would definitely recommend and use again.

Do not use these guys they are absolute rubbish

Absolutely terrible they hit you with unexpected costs. They promised 6 weeks for door to door delivery and it’s nearly been 5 months. From Sydney to Wellington (NZ) they transfer your goods to another company once it’s arrived to destined country. I spoke to the new company (New Zealand Movers) and they are now asking for a further $600 to deliver to my doorstep. Plus $287 for quarantine inspection fees. I have spoken to OSS and they haven’t got back to me as if it’s not there problem. Very slack and almost scam like.

It could have been perfect, only packers integrity ruined it

Overall, the move was very well organized and executed from the assessment of volume, through packing days, shipping days and shipment status, shipment delivery, delivery and unpacking day. All was very smooth and rather stress free. My only stresses ultimately came from the packing crew - and this was only discovered as the boxes were unpacked well after the delivery date. Boxes were packed with very heavy full file cabinets/boxes turned on the side and placed into super large boxes which no single person (me) could reasonably unpack (regardless of age fitness) without physically causing injury. It was unreasonable! I thought it a one-off of one box and then it happened again, and again and again until it seemed maliciously done at the packing time. The other major disappointment is that I had accidentally left a cash box in my first days pack-up space. When I realized it at the end of the first packing day, I let it go unspoken with a shrug of 'i'll have to deal with finding it and cash conversion at my destination address'. That was foolish. The hand-carved wooden box which was precious in itself is missing- along with all the cash. And of course, I have no way of reporting this since it was never planned to be included in the packing or insured items list. It has now been months and that $8000+ of cash is long gone. It is unbelievably disappointing that the box wasn't brought to my attention on the day, or simply packed with the rest of my belongings. As best I can tell, all the staff at the point of departure shipping company and destination company workers were amazing and have integrity. Only these 2 packers personal actions made the experience less than perfect.

Smooth move from end to end!

Communication, packing & moving was all done with no pain or hassle!

Items missing/stolen during shipping process.

After doing some research into reliable/trustworthy international shipping companies (because I had read about theft being an issue within this industry) I engaged with OSS Worldwide Movers to ship my household items from Sydney to Los Angeles in 2019.

My items were packed and collected from my Sydney apartment by OSS Worldwide, taken back to their warehouse, then repacked from the truck into a shared shipping container. When finally delivered in California, 2 cherished items were missing.

Since then I've been emailing OSS to find out how the items could go missing - as I'm assuming they were stolen. The company has declared they've searched their warehouse and can't find them - so I'm guessing they see this as the end of the story.

It seems unfair that they demand payment upfront for a move, yet seem to want to have little to do with actually finding out what has happened to my items - or investigating whether they were stolen by their own staff. I can't help but wonder if things would have been different if the payment had been made on delivery of ALL items.

perfect

sincere employees
quick work
Kindness

Okay

Very professional and pleasant to deal with. Several of my items and boxes have vanished and are missing. Some items damaged.

Good customer service, logistics for pickup was excellent.

I had a half container of personal affects to move from Sydney to Los Angeles, the team came and packed everything within 2 hours !
Great customer service and affordable rates. within no time I had it delivered to my doorstep here in the U.S.
Highly recommend using their services for relocating. Its a big step to take !

Fantastic service pre-contract; awful experience after

The initial salesperson was great, responsive, competitive price. As soon as we were signed on we were handed to a moving consultant who was OK in the beginning. The day of the move, they turned up with one removalist (despite quoting two) for a $14k international move. They took twice as long as promised, damaged our wall as the removalist had to try to move the couch alone and forgot an entire cupboard of things (which is still in Australia somewhere). I had to cancel the cleaner and re-book (they refunded this cancellation fee after much back and forth), but refused to pay for the wall.

The consultant was slow to respond, did not care about our case at all and wouldn't escalate my case despite multiple attempts.

I would never move with them again.

Nowhere near what was promised and poor after-care.

I honestly would never move with this company again. We paid $13k for this move. Beforehand they were attentive, competitively priced and really helpful. As soon as I was handed over from the sales team it was terrible. Our agent was slow on emails; on moving day they arrived with ONE removalist for a whole house. Not his fault, but the move took 3 times what was promised and I had to cancel the cleaner and re-book. After 3 weeks I finally got a $100 reimbursement for that. The removalist damaged a wall getting the couch out as he was by himself. He said he would get the company to pay, fine.
On trying to get any communication or reimbursement out of the company... it's been 5 weeks and I'm still trying. It's insane. I have to keep following up the agent and she barely responds and keeps ignoring my request to escalate the reimbursement.

Oh also, the agent on this side (USA) said all of their documents were useless and I need to re-send them anyway.

I would NEVER move with them again.

Excellent door to door service

Right from telephone staff to the movers, the guys were amazing. Asked questions while packing. Nothing was damaged upon arrival. Every item was placed where requested. I would use this company again

Fantastic

They came on time, were friendly, packed everything properly,
Delivered it when the promised.

Easy

We moved 9 cubic metres of furniture from Sydney Australia to Singapore, OSS provided a very reasonable price, did all the packing and unpacking, kept us updated on the progress of the shipment and when we could expect to receive on delivery.
Shipment arrived slightly earlier than initial expectations with nothing damaged.
Will use OSS with our next move.

Fantastic

Very stress free even though the delivery date changed.

Staff at both ends were very professional and courteous.

Horrid experience

OSS PARTNERED WITH ASIAN TIGERS (DOMESTIC) FOR MY MOVE FROM AUSTRALIA TO CHINA. I was really unhappy with the service from my OSS agent after the initial paperwork.
Was a stressful move, stressful paperwork with their chinese counterpart, lots of miscommunication. My Oz agent ignored me a lot.
Many goods were mishandled and damaged on the chinese end. I didn't claim for everything as didn't notice in the right time. received a payout for the items i did claim for.
had a big mould outbreak on many of my items which i had to throw out.
if moving to china....i do not recommend bringing your good here.
paid extra port fees due to OSS putting my container on a ship due to arrive before a week long holiday.

will not use OSS again - they made it difficult and stressful. Plus my move manager didn't understand how things worked in china so always palmed me off.

horrid experience.

Still underway

OK

We cannot fault them

The team was punctual, helpful and quick. We cannot fault them. They helped us out with a few things and went over and above to remove any stress. Thanks!

Excellent service

Excellent service.

OSS Worldwide Movers - NSW

Uplift was February and arrived in mid-June. Urgh. Once it got to the UK the delivery date was changed 3 times. Packers were supposed to unpack, re-assemble beds and remove boxes, they didn’t. Complained and they sent two people the next day once 75% was unpacked already by us so we could get into the kitchen and bedrooms.
Meh.

OSS Worldwide Movers - NSW

Very quick with unloading, everything was packed very carefully. Very reasonably priced. A pleasure to use. Will use OSS for moving back to Australia when the time comes!

OSS Worldwide Movers - NSW

Very professional from start to finish.
Staff carried out their duties with always a pleasant and efficient manner.
Would not hesitate to use again or recommend.

OSS Worldwide Movers - NSW

This move so far has been a joy for us with everything to date going like clockwork. The people that we have been dealing with from OSS have been professional in every way and have advise and communicated with us at every opportunity. We are extremely happy with OOS performance and would have no hesitation in recommending or using OSS again.

OSS Worldwide Movers - NSW

My furniture and goods were collected on Oct 19th. There was 19 c/m. They finally left Sydney on Dec 1st, arrived Auckland on Dec 8th. I have been told to expect delivery on Dec 21st. I do not consider this to be good service as I was told that I could expect 6 weeks door to door delivery. I have no idea as yet what the condition of any of my things will be.
Knowing what I know now I would have chosen a bigger company that may have been more efficient as I am waiting to move into a new house. I am not happy with the service so far. I will let you know more after I have unpacked the goods. Norma Hart

OSS Worldwide Movers - NSW

Overall outstanding service from the beginning to the end. Home visit quote was thoroughly discussed informative; Office, no change or question is a problem - outstanding customer service, Movers - made moving day simple, no stress. They packed and moved with utmost professionalism and care.
I highly recommend OSS.

OSS Worldwide Movers - NSW

Professional and reliable this cheerful crew packed our stuff so well there was not a single breakage or missing item. They gave good advice, kept us on the straight and narrow with the customs forms and were good communicators about the progress of the shipping which for me is the biggest tick of all. Thank you OSS for a trouble free, hassle free removal.

OSS Worldwide Movers - NSW

I found OSS to be an excellent and professional company to deal with. From the moment i made contact with they treated me well and were very patient witb me as it was a stressful time moving from one country to another on my own. Any questions and concerns i had were always dealt with in a professional and kind manner. On the say of the move the packing crew were outstanding and did a fantastic job. I would not hestiate to recommend this company to any of my friends if they were relocating to another country.

OSS Worldwide Movers - NSW

was very fast!

OSS Worldwide Movers - NSW

Always wait for the goods to be delivered before making a review

OSS Worldwide Movers - NSW

Packed up professionally, moving guys were great. Look forward to our belongings to arrive Nelson.
Thanks Oss for great service so far.

OSS Worldwide Movers - NSW

Professional from beginning to end. Nothing was too much of a problem. Highly recommend to anyone interested in moving overseas.

OSS Worldwide Movers - NSW

Although they didn't do exactly as they said the move ended up being very satisfactory. When they vary from what they said they should communicate this with their client. Instead they waited until I had realised they were acting different from agreed, and queried it. Their explanation was full and put my mind at ease. Their partner in NZ was slow and not communicating anything other than asking for money. It was only when I talked to OSS that I got some action. Despite these concerns the main thing was we got our shipment complete and without damage. The packers needed instructions for shifting a number bed. We left it fully inflated as we understood it needed to be, but it arrived deflated, and I am hoping I can get it sorted. The guys unpacking did their best to help me, but they didn't know about the bed either. Thank you OSS.

OSS Worldwide Movers - NSW

The only thing is over done , too much paper in the boxes

OSS Worldwide Movers - NSW

Moved with someone not on this list. the only company to bother getting in touch with me as OSS and they were way over priced.

OSS Worldwide Movers - NSW

I can only review the collection side at this stage, not the delivery side, but so far OSS have been very helpful, professional and well-organised. They answered questions via email promptly and were available on th ephone when necessary. The two people who picked up my goods were very friendly, efficient, and took good care of fragile objects.

OSS Worldwide Movers - NSW

Quick and comprehensive quote. competitive pricing for relocation to NZ.
Our shipment arrived in a few weeks. Very professional, would use again

OSS Worldwide Movers - NSW

oss worldwide:

Right now I'm going through one of the poorest experiences in customer service.

OSS Worldwide Movers - NSW

Great service from the office. Staff are very friendly and helpful. Packers were efficient and friendly also. I have already recommended to friends to use this company!

OSS Worldwide Movers - NSW

The service provided by OSS Worldwide Movers was ON POINT! They packaged everything perfectly, were friendly and helpful the entire time, and were great to work with.

Unfortunately, I can't give five stars, as the price they had estimated was VERY off - so off that the cost of my move almost doubled! This has been heartbreaking, as the service they provide is excellent, but I feel like they could have been more upfront about the cost.

OSS Worldwide Movers - NSW

I don't usually provide on line feedback, but felt compelled to do after fantastic service from OSS. From pricing and planning, down to incredible packing and loading service, I was genuinely amazed at service. I'd highly recommend

OSS Worldwide Movers - NSW

I decided to move with oss because I have used them before and was very happy with the results.