Mostly smooth
This company did an excellent job in documentation, pick up, drop off and keeping appointments.
The only complaint I have, which seems reasonable for the price we paid, was that somewhere in transit rats got into our stuff and chewed off part of our brand new dining table surface, and the company has yet to get back to me about proceeding with insurance claim for the table. It is clearly visible where the rats cut the insulation and where they chewed and the size of their teeth. They got to two items but the dining table mattered.
No issues other than that.