WillMove

BEWARE--EXTORSIONISTS--
I moved recently from Miami to Madrid and the company in Florida International Van Lines subcontracted WillMove.

WillMove extorted money from me, they had me sign an additional contract in order to deliver my furniture. They refused to deliver my sofa claiming it did not fit through the door, charged me extra garage fee for my car, attempted to charge me storage fee for my sofa that they didn't even want to deliver and so much more!!

I had to pay a separate company with a tow truck to pick up my car and sofa (which very easily fit) and then WillMove had the nerve to claim that the tow truck company lifted my sofa with an outdoor elevator and fit it through the window, which is 1/3 the size of the door opening!

Here are a few of my emails with Sergio and Thomas

Hi Sergio

First of all, so in other words what your company confirms after-hours is UNTRUE, because you all confirmed with myself and the tow-truck company 10:30 AM and you had them waiting for 1 HOUR.
As a consequence of that, they missed the next call and I had to pay an extra fee.

Another thing that Thomas confirmed “after hours” was that the sofa was going to have a cover on it, and you REMOVED the cover, see photo attached (Sofa 1).
As a consequence of that, I am going to have the sofa professionally cleaned. I also had to pay a separate company for delivery of a SOFA that I ALREADY PAID International Van Lines/Will Move.

Oh and guess what, the sofa was delivered this morning and it VERY EASILY fit through the door. They did not even have to maneuver it around.. see photos attached (Sofa 2, Sofa 3). Your team did not even want to ATTEMPT to bring the sofa up. So you are in BREACH OF CONTRACT.
---
And here is my email to Nico of International Van Lines:
The contract says that you all need to deliver ALL my furniture, which Will Move did NOT. I paid Will Move 2 days of parking, long haul, 3rd floor delivery, etc.. and they did it in 1 day. I did not receive a refund for the extra day. They also began counting the storage of the car on the 15th when it was loaded to their warehouse in Guadalajara, even though the day the car was technically separated from the furniture was the 25th. They also DELAYED the time to send me the photos of the car that I needed to get a paper in order to get a temporary registration/ insurance etc.. Because as you know, Karin advised me to remove my Florida Car Insurance. So I was not going to move the car without insurance.
As a consequence of that, I was charged an additional storage fee for the car.

The contract did not mention that the car and sofa were going to be held all the way in Guadalajara, which is an hour away from Madrid.
As a consequence of that, I had to pay a separate company a larger fee for a tow for the Car and a tow/delivery of the Sofa from Guadalajara to Madrid.

One last thing, Will Move did not set up the vanity. They leaned the back of the vanity which has 3 big mirrors on the baseboard, so any slight movement can cause the vanity mirrors to break completely.
As a consequence of that, I am going to have to find a company to set up the vanity.

Excellent, fast, professional delivery of shipment with minimum fuss. The guys who actually delivered to our remote location were excellent.

Excellent

Everyone I dealt with was friendly, professional and quick to respond. The team made the whole process seamless and easy. I knew what to expect and when and felt fully informed the whole way

No contratar por favor. Irresponsables. Ladrones, no tienen

No contratar por favor.
Irresponsables. Ladrones, no tienen otras palabras.
Pierden parte de la carga y no hacen nada.
Pero te obligan a dar todo el dinero por adelantado.

A bunch of con-artists!

If there was ever a company who immediately made you feel uneasy about anything then this is the one. We did not contract them directly, they were contracted by our agent in Dubai, who I doubt will ever work with them again after this debacle.

From the very first minute it is all about demanding money. I really don't mind paying for a good service, and tipping for a hard work but companies like WillMove come round very rarely (thank heavens) and they provide neither good service, hard work or customer service (with the exception of the guys who actually delivered the furniture).

This is the type of company you watch on TV watchdog shows that work out every way possible to squeeze every last penny out of you. In the end they fraudulently withheld money that was supposed to be refunded to us and the Dubai agent had to cover the broken promises of refunds that WillMove made. We did get our money back in the end but Will Move should feel ashamed of themselves for basically taking money out of the margin of their business 'partner'.

They claimed the distance from the delivery van to the door was over 100m, in fact it was 37m. They claimed the van would not come down our street yet on a daily basis we see bigger vans parking and driving down our street. They claimed they had come out to view the delivery site beforehand to put up parking signs, they didn't. Yet they charged us for all of these 'additional services' - over EUR1000 in total.

Please please please avoid this company unless you want to be sitting here afterwards writing a review like this.

gvery professional company

They we not the cheapest but I´m quite sure that I got what I paid for. Very good packing,I knew the status of my goods at all times and documents for customs were clear. Very happy with the service

WillMove

Very poor communications regarding the packing and shipping. Have had to chase many times to obtain basic information. Now been advised that goods have sailed but no other detail

WillMove

WillMove WorldWide S.L.:

I like this company. The customer service are very good and everything organized very well. From the few offers I choose exactly this company because they are offering the best conditions.