Horrible
CROWN RELOCATIONS – Horrendous service
We recently moved, and accepted the highest quote as we value service. Crown Relocations was by far the most expensive, what a mistake
They arrive late, we packed, grouped and labelled everything, they only had to load. They were extremely slow, standing around etc. The female packer was unable to do much, she literally walked around with a small pack of or bunny straw to load it. She even called me to ask if we are taking the kitchen dustbin, I said yes, and she had me first get rid of the two soda cans in it before she would take it. Found her hiding in the garden at one stage.
SO, Crown Relocations send a person to come take the inventory, I wasn’t even home at the time, crown took their OWN inventory. They pitch up with a much smaller truck than expected, and have to do a second trip. We are moving about 2 km from where we are. By lunchtime I could see they were no longer in the mood, and kept sitting around. Then on the second trip, they leave a bunch of things behind, most of our kitchen stuff, our food, and outside materials.
The driver then says they are not authorized to make a third trip, and they are leaving the rest of the things behind. WTF! The sales person calls me with an attitude, she doesn’t know why a third trip is required. Neither do I, but that’s something they have to resolve, I have no control over it. Very disrespectfully she says yes but now they are loading bonsai trees that wasn’t listed. STOP – We clearly said that is to be moved with stands, and its indicated on the quote. Crown did the inventory, not us.
So it starts to rain, our belongings, boxes and food is standing outside in the rain, and they are not willing to move it now. I go hire a trailer, get some help and we go load the remainder of the things, a bakkie and trailer full and still more things standing outside on the pavement.
I had a recent heart attack, I cannot engage in this sort of thing. Yet I am forced as Crown is being assholes. 2 of us worked relentlessly in the rain for 3 hours non-stop to get the stuff loaded, to today I have severe heart pains from that. Then this Crown Relocations bus stops there, he gets out and says he has been sent to collect plants. What plants, the bonsai has been transported, we are left with kitchen and garage items. No he is here for plants. Eventually he asks if he should load something else, we showed him what, and he went to sit in his bus. He sat there for well over an hour, watching us sweat and break ourselves in the rain, tired as can be, but he just sat there. Eventually he brings me a phone, and a rude woman starts yelling at me over the phone without identifying herself, I kept asking, who are you, what are you on about, from where?
“I don’t have time to wait for you, we have other deliveries, she yelled”. Now excuse me, who is waiting on me???? The lazy driver is sitting there looking at us work, unwilling to assist, what is he waiting for.
Then the sales person rocks up, I am exhausted, busy walking back to bring more kitchen goods to the front, when she speeds in and hoots at me. She hoots at me to stop and come to her. I explain the issue, she is confrontational, and I keep saying, Crown did the inventory, not us, how can you now just leave my stuff on the pavement, in the rain?
Again asking ME why a third trip of 2km is required. As we have everything out of the house (the new owners moving in now because we are 5 hours late, here the truck pitches up. NOW they decide to help again. TOO late, we have brought it all out and loaded it. Now they beg and plead, let us please just take the 2 little plants that’s still left. Approximately 8 people and a truck wants to take 2 plants. They knew they messed up, and was trying to play technicalities. I said no over 10 times, eventually they took the 2 plants and some rotten wood that was supposed to be thrown away. Get to our new house, and rather than helping us unload the bakkie and trailer we packed and transported on their behalf, they stand and watch. Then he demands I must sign off the delivery note that everything is there. I’m standing there with heart palpitations, I tell him I cannot check everything at this moment, and he keeps pushing.
Now, I found 5 bonsai trees in shrubs, they obviously got damaged, so they yanked them into the shrubs. I have missing items, I have damaged items. But they got paid so don’t give a damn. We marked everything so nicely, yet they dropped everything at the nearest gap they could find.
HORRIBLE EXPERIENCE – ONE WE WONT LEAVE HERE.
UNACCEPTABLE!!!
