East Coast Shipping

Incomplete Shipping Docs and Lost Items

I had to move overseas during the pandemic before shipping the contents of my 2 bedroom home, so I carefully prepared a room-by-room list with photos of what was to be sent. After the items were picked up, I received a scanned image of the shipping list that was handwritten as if by a 1st grader that was illegible. The poor mover must have been learning impaired or never went to school. Concerningly, it was a very short list, so I asked East Coast Shipping to inventory what was waiting to be sent by sea freight. The new list was also handwritten and illegible, but I could see that they had left many items behind to be picked up by the cleaning company who I had arranged to take the remainder to the dump. Working from Japan, I was able to recover some of the items before they were dumped. However, months later, when the shipment arrived, Japanese customs didn't accept the shipping list sent by East Coast Shipping because they could not read it either, so I provided my own inventory and paid duty on what I hoped had been sent. Alas, what I recieved was a haphazard subset of the list, with a few of the main items missing. I have claimed to the insurance company, but expect there will be no compensation due to the sketchy paperwork. There was also a lot of damage, for which I hope to receive some compensation, but I doubt it will cover amount that I paid in insurance premium.

If you are going to move your possessions you assume that there are competent systems and people in place that will make it possible, but in reality, it is the luck of the draw. I am not sure if people just don't care, or they're pre-occupied by the pandemic, but I don't think anyone is really paying attention and they know they can get away with it since there aren't a lot of repeat customers. So think twice before shipping or buying insurance. Just put it in storage or dump it and buy new things on the other end. You want your things, but in my case it cost a lot of money to get damaged and lost goods. There's no point.

Moving from Northern California to Sydney, Australia

We were quite apprehensive about shipping our sentimental furniture items and boxes of possessions and really didn't want anything to go wrong or disappear. We went with East Coast Shipping because they offered us the best price, and crossed our fingers. Everything worked out really well, our shipment was picked up on the 20th of July and we received it in Sydney in the first week of November, which was perfect timing for us. Daniel Williams always responded really quickly to all of our questions and phone calls, and although we had a minor misunderstanding about the pick-up date, it was solved quickly and painlessly. Our armchair had a little water damage on the arm, but otherwise everything arrived in good condition, and if you really want to protect something very precious you could take the time and effort to wrap it very carefully yourself. The moving company that picked up our stuff and wrapped the furniture were unbelievably quick and efficient, and very friendly, but I guess you could do a more thorough wrapping job with more sturdy materials in your own time if you wanted to. All in all we had a great experience with East Coast Shipping and would recommend them to others.

Terrible experience

We went with East Coast shipping for our International move from US to Canada. They have an amazing Marketing team who are super responsive upfront to reel you in. However, as soon as you pay the initial deposit, all of a sudden it's a completely different company. They don't respond to mails. The 3rd party carrier they contract with are very unprofessional. Our goods arrived in Canada 3 weeks after the initial promise date. My family (2yr old, 7 yr old and wife) were stuck in a hotel, while their Canadian counterparts and East Coast shipping went back and forth. They ended up damaging a lot of our expensive furniture and we did not get any refund back from insurance, despite taking the highest coverage. The insurance company UNIRISC is a total scam like East Coast shipping. If after you read this review you still want to go ahead with East Coast shipping, I'd say - "Good Luck" ....

Disappointing and Unjust.

We went with East Coast because they gave us a good bid but when the items reached us it went up by nearly double due to their "miscalculation of shipping volume". You see they bid at a low estimated volume than later claim it is now much higher due to unforeseen size of load even though we sent photos of all major pieces of furniture and even confirmed with them the total items prior to the move. To be fair there were some extra items added to the load when the movers came to pick the stuff up and I recognized that and made a reasonable offer to cover those minor items (step ladder, folding plastic table, and lawn chairs) they said it was much greater volume overall. In the end when they are holding your property hostage you have to pay or just give it up, not much of a choice. Also there were some glass and granite items that were supposed to be crated in expensive wood boxes but never were. Clearly another misrepresentation by East Coast Shippers. Anyone thinking of using this company should think twice, their business practices are lacking basic values of ethical commerce.

Horrible! They lost ALL our belongings.

Do not consider East Coast shipping. This company is not trustworthy at all. My family and I wanted to move from Florida to Europe and trusted East Coast shipping with that move and all our belongings. All. Our whole household. Two months after they picked up our stuff from our home we were notified that all our belongings were stolen. A whole container. Everything was gone: furniture, TVs, bike, clothes, shoes, household supplies... We had nothing left but those few things we had in our suitcase with us. About 9 or 10 other families were effected and had everything stolen. We didn’t even get the money from the insurance but a small amount. Nothing close to the damage. It was horrible and the worst thing that happened in our life. Family pictures, books, everything gone!
East Coast Shipping wasn’t much of a help or responsive. Everyone involved in this case assumed that this was an inside job!
A few months later we were notified that the police had found the stolen container in a park in Miami. Very few pieces (clothes and about 3 Tupperware containers) were found. But unfortunately East Coast Shipping wasn’t even able to send us that correctly. They sent us clothes from other families and were never able to fix that. Daniel never responded to our emails and no one else did either.

We are still suffering from that sometimes. You can replace clothes but other things are irreplaceable. Be aware! Rather choose a different company!

So perfect I had to write a review

Exceptional service. I had a short notice urgent international shipment of a very large crate to send to New Zealand. I had a couple of days to arrange it before I left the country.and Daniel went above & beyond the call of duty to get this organised. I had a hundred questions, was a pain in their butts and was worried about so many things. He always responded quickly and did everything possible to alleviate my concerns and organise my shipment. I found this company by chance and I'm so lucky that I did. I had been through many review sites and contacted every company with the best ratings and reviews. Most couldn't be bothered to even call me back or provide a quote, some responded weeks after the deadline (that was stated in my initial inquiry) and those who did come back to me fast couldn't collect the item within the required time frame. Every member of staff I interacted with was polite, efficient and professional. Thank you Daniel and East Coast Shipping, you are a credit to your industry..

East Coast Shipping

So very helpful. Cannot thank them enough for their patience and kindness.
Only negative was the very late pickup .
Thank you East Coast shipping.

East Coast Shipping

Shipper kept in touch and were prompt in pick up, but there was too long a delay in actually shipping my stuff. Two months now since pick up and my stuff is only being loaded on ship tomorrow.

East Coast Shipping

My things are several months delayed and have still not arrived. Company does not communicate. By now, I have had to replace almost everything in the shipment, which has become very expensive, in addition to the huge waste of time and money packing everything up for the shipment.

East Coast Shipping

Everything was perfect. My items arrived without any harm. Not a single frame glass was broken.

East Coast Shipping

The movers were great. Though the total of the payment exceeded the estimate by over $500, which was disappointing. I felt my options in regards to packing and price were not clearly explained to me, the movers seemed to not be informed of the procedures in regards to how much it would cost per weight or volume (not their fault I don't think). Thanks

East Coast Shipping

Disorganized

East Coast Shipping

Great service. Very helpful. Courteous..... Thank you everyone

East Coast Shipping

furniture wrapping was very poorly done. several forniture got damaged.

East Coast Shipping

As soon as I had said yes and signed on the dotted line - ECS just disappeared and I had to chase them for answers at every stage. Also their partners in the UK tried to charge me extra to come to the 2nd floor (in an elevator building) which would have been fine except that I repeatedly asked ECS if I should expect additional charges aside from potential customs related charges and they categorically said no multiple times when in fact this extra charge is something they would have known about as soon as they saw my UK address information. I specifically asked them about extra charges for this reason and said Id rather pay a little more upfront. Subsequently to this, when I started to get concerned about how long arrival was taking ECS denied telling me it would take 6-8 weeks and it was only after arguing and my showing them email proof they told me that without qualification that they admitted they should not have told me that. Slow, not on the front foot, not communicative.

East Coast Shipping

Really excellent service. 'Daniel' was wonderfully patient with a first time shipper. Always prompt with answers. Once inEast Coast warehouse I was uncertain re what was happening but as shipping date drew nearer I felt like the and Conroy removals were fantastic and absolutely true to their word.

East Coast Shipping

We have not yet moved. Will rate East Coast Shipping once the move has taken place - loading September 22 for shipping to the UK.

East Coast Shipping

ECS was very professional and helpful throughout the move. They were much faster at the delivery once my shipping was in country than was expected. Were very punctual at time of pick up and delivery.

East Coast Shipping

East coast was great -- but I am being extorted for more money by the company used on the UK side (Simpsons) under the guise of 'tax duty" for items I've owned for years... so they get to nail me for storage while I get this sorted out. Not sure what I could have done to avoid this, but it seems it will be cheaper to send the items back and throw them away.

East Coast Shipping

The staff were very patient and amenable to this novice shipper. There were various last minute items and they were very accommodating, friendly and sympathetic (I got emotional packing all our stuff up!)

East Coast Shipping

The move went smoothly and professionally. The crew were quick and curtesy and were done quickly. All in all, I was very satisfied.