New York to UAE
I dealt with John at Viking international moving, and once he was in possession of my items, things were handled EXTREMELY unprofessionally. At the beginning of the process, I was expected to fill out several forms with all the necessary information, most importantly, where the items were going and who was receiving the items. Due to the sheer incompetency of processing, the airway bill (shipment tracking document) was filled out with the wrong name for the consignee (person who received the items), in spite of me having filled out those forms diligently, which would’ve left my items unable to be picked up at customs if it weren’t for me catching the error. However, I caught the error and amended the paperwork (and John assured me that the changes and corrections would be reflected). Once my items arrived at the destination (8 days ahead of schedule), I received an abrupt and curt email from John asking for an explanation as to why my items hadn’t been picked up and that I would be facing exorbitant storage charges at the airport. I was never informed that they were ready for pickup from neither Viking nor their local agent until six days after the items arrival. When I asked John why I was not notified of the items arrival, he said, “tracking your items is not my job.” After speaking with customs, I discovered that the consignee not notified because the shipment was sent with the wrong (original and not amended) airway bill/paperwork with the wrong consignee and contact information, meaning that even tracking my items was an impossible task.
This was an extremely frustrating and lengthy process that would’ve been made a lot simpler by the number of other companies. I would advise anyone to stay away from Viking as they care more about the money than customer satisfaction. For every time they tell you not to worry and that it’ll all be handled, you should be worried and expect things to not be handled.