Poor communication and did not refund my security deposit
DO NOT WORK with Schumacher Cargo Logistics.- They still owe me my 250 USD deposit and don't seem to plan to pay me back 3-4 months later. I did a small shipment of carton boxes (1 bedroom) from New York City to Switzerland, Initially the communication was good with my contact person Christopher, but as soon as I paid for the shipment, they stopped answering my emails. I was not able to update important changes in the delivery address or on the insurance that they made mistakes on (I paid for it, but they didn't seem to acknowledge that in the online portal). It was only when the cartons were taken over by their correspondent in Europe (ITO) that things got better again (ITO did a fine job, and my cartons were delivered safely eventually). Most important: Schumacher still owes me a 250 USD deposit that they are refusing to pay, I have been waiting for 3-4 months, they just ignore my emails (I send them regularly), or answer me from time to time saying its "processing". I really don't recommend working with Schumacher due to the poor communication and the risk of them not refunding your security deposit.