Johnson International

This is a scam - doubled in price before ever leaving the US

(Dec 20th 2019) I was initially quoted a low price of $1,595 for 60CF, and paid $250 deposit. When I did a final inventory, it actually came to 120CF and I added a small table to the shipment. They requoted $2,995 because of the ‘additional volume, and furniture moves are priced differently’. I should have known better, but I proceeded with the new price. They failed to pick up on the day arranged, and then failed to pick up on the re-arranged date – two days later. Eventually two weeks later they picked up the boxes. As other people have reported, payment terms on the contrat were 7 days before the shipment was due at port – but when they sent the invoice it was payable immediately (BEFORE a shipping date was arranged). Also, they had calculated the volume at 140CF, and are charging an additional $524 for the extra 20CF, with an additional $75 if I pay after 7 days for an ‘expedited Bill of Lading’. By now – I’m slow at the uptake – I see the scam and ask to pick up the goods from their warehouse, and pay for services rendered to date (pickup and transport to their warehouse, and (presumably) paletting – but actually now I’m not sure. They came back with a quote of $2,700!!!! (this is before the goods have even left the country).

I’m trying to work out what to do to get my stuff back –

(update July 6th 2020) In February I was told that if I wanted to ever see my stuff, I needed to remove the unfavorable review, and provide a favorable one...I'm now reposting the unfavorable one because my shipment finally (unbelievably) arrived!!!! Since my initial review, I tried to negotiate with Ayal Shany (VP of Operations) to use an escrow service to pay their fee and have the shipment picked up by another shipping company. That tactic didn't work, and we eventually paid the full $3,700 by check, but then proceeded to get nothing but run-around from Mr. Shany (including the demand to remove the above review).

A month or so later (by this time we had completely given up hope of seeing any of our possessions again), all of a sudden Vernon Manalo, an International Move Coordinator from Baron who we hadn't been in contact with before, responded to an email we sent to Mr. Shany, saying our shipment was on it's way.... (but no Bill of Lading or any other proof was ever given), ..then suddenly, after 8 months....it's here! I still can't figure out the scam (assuming there was one - it certainly felt like it). Since Vernon came on the scene things got a WHOLE lot better - though still very uncommunicative. Doing a LinkedIn search, it appears that Ayal Shany left Baron/Johnson in April, which is around the time that things started to go well for us, so it's possible it was a case of a bad apple.

Postscript: Everything arrived (nothing was tampered with or stolen). The 'only' issue was with the s.mall antique table - it had two of its legs broken in half. How they managed to do that, I really don't know. We are trying to claim on the insurance, but to be honest we're just grateful to see our wedding photos again!

TL;DR: Even if you take Ayal Shany and his wife Helen out of the equation, there are serious issues with this company. Avoid

Horrible, unprofessional, dishonest, and rude.

The contract agree to one price. When my things were ready to be delivered, they jacked up the price almost 5,000.00 or I would not get my things. They made a miscalculation and they made me pay for it. I never knew where my things were, they never kept me informed. My things arrived broken, they arrived incomplete, and they went through my things. The boxes had already been gone through by them and pulled out what they liked and resealed the boxes.

I strongly recommend anyone not to do business with this company. Whether your move is domestic or international this company cannot be trusted. This is clearly lack of ethics.

it was herrendous, the worst experience of my life, don'y us

they deceive you at very possible may they can. They get you to do all there work for you, will little otr no help, they wont tell you what involved, they com you with extras and every single point possible, there neglectful. they lie, and the hold you possessions at ransom. they have ne report you as a customer, or do look after you possessions with and care, items were lost and damage. they never follow up on anything unless you pester them till they give in, there customer service is the worst iu have ever experienced, anywhere in the world, I would have cancer then deal with this comp[any again. don't do it- you have been warned! do so and you too will regret it.

Crooks! Stay away from them. Never received our goods!

They are keeping our household goods because we could not immediately pay for US customs inspection.
We asked them to just put it into storage instead of shipping it to Belize (what we paid $7,350 for in the first place).
Now they are claiming that they can't do that. I'm sure for $7,350 the very least they could do is move it from a Long Beach dock to a Long Beach storage facility! But no, they wluld like to keep pur stuff and sell it too for their own enrichment.
These are very cruel and greedy people. Stay away from them!

Do not contract with this company on any basis!!!

This Company has shown complete unprofessional from the moment i contracted with them until I finally received my goods with some broken prices pieces more than 4 months later.
- No communication
- Extended delays after delays without reasons
- No customer service
- Over 4 months of wait
- Broken pieces in transport
- lying executives and managers of this company are not to be trusted
The price advertised increased with some 'unexpected fees', they lied and did not communicate anything on the shipment deadline despite my daily calls and emails on these many months of waiting. I finally got to speak with the VP and realised my moving coordinator had as a coincidence been fired and my shipment had not left yet two months later, all while incurring charges in the country I have move and had to buy new things and clothes as the winter was starting.
They have not deliver anything they had contracted and I would not recommend to use them on any basis, do not trust the price advertized either.
The company has shown no customer service to make up for it either. Absolute nightmare and appalling like of customer service!

Great service while in USA accomodating as well

Great service while in USA accomodating as well
Good follow up while in ecuador
One thing red improvement local port charges and inspections fees not included but could mentionned an average specially when it is in the range of extra $1000 and you already pay $7000.00

Johnson International

After having my shipping collected 02 oct 17 I still have not received my shipment. The process has been nothing short of a farce, it was very difficult to get any information on my shipment until I started making threats that I would take the issue to senior management. When things eventually started moving it became apparent that there was a lot of preparatory documentation required that had not been requested further delaying my shipment. Once this was resolved I assumed my shipment would be on its way, wrong! Apparently a member of staff had been sacked and guess what, he was dealing with my account, I had emailed personal documentation like my passport amongst other personal data which had now been lost. I sent some very unhappy emails listing the negligent actions and sheer unprofessionalism exercised throughout the whole process, I was met with the most basic sorry and no real explanation. I still don't have my personal effects 12 weeks later, no compensation has been offered.

Johnson International

I've never had such poor service. The fedex man said he wasn't allowed to enter my house to pick up the 15 boxes. He eventually took 1 and left the rest. Johnson arranged for a pickup of the other 14 boxes the next day, sept 24. On oct 14 the realtor informed me that 12 boxes were sitting unattended on my front porch in the US, at a vacant house! How did they come to have been returned to their departure point.? Where are the other 3 boxes? Pieces of broken glass are coming from the boxes which have been broken and damaged at the corners. How did these boxes come to be left outside an empty house without someone signing for them? I've repeatedly asked my agent to call me. He emailed me that he couldn't get a connection to an international number!!!! I'd like your feedback please.

Johnson International

Helen and Jason have been very accomadationg and flexible. I appreciate the expedience regarding payments and all of the updates. While I have yet to receive my things, I received a notification from the partner company in Europe. Everything thus far has been quite smooth

Johnson International

While I like the price I have, I also have no idea if it is fair or competitive. It is a number I can work around so I am pleased in a sense.