International Van Lines

HORRIBLE, HORRENDOUS & MISSING BOXES - ZERO STAR

What a nightmare. First off, don't book with this company - they don't do everything end to end (Which they con you into thinking they do). They use a third party mover. The 5 Star reviews are fake - you can tell because there is only one review from these people.

Communication was horrible: I have reached out via email, text, call and voicemail to over 4 different individuals over my account and have not heard a word back about when my items will be delivered. Every time I have talked to the sales rep and account manager, they have been extremely rude and have had horrible customer service. Jason is the sales scam, Karen Gonzalez is a horrible account manager (that managed nothing), Jill Brauewerman (went MIA), Carlina Camacho (rude and never responded).

Arrival: 8 hours late, turned into having to pickup the NEXT day (had to change our travel arrangements, transportation and work with our building to let us stay another night as well as the new tenants). Apparently their janky truck broke down. When they did arrive the next day they wrapped things extremely poorly leading to damage of multiple items.

Move in: Horrible communication, late on the date, tried to state that they couldn't do the move. Finally we were able to move in after a MONTH of going BACK AND FORTH with this company who is holding our stuff hostage. When we moved in - there were 4 missing boxes and damage on 60% of our furniture.

And obviously, as for getting our merchandise back that has been missing - they haven't responded to our claims, request or communicated with us at all.

This company should be looked into and should be stopped. The CEO (Joshua Morales) should be ashamed.

Very stressful and not well organized, considerable damage

Poot planning for the packing with many date changes. Packers didn’t have the required materials and did everything in a hurry. The result was several pieces of broken furniture and several boxes of broken china and crystal ware, many of them irreplaceable heirlooms. It’s the worst move I’ve had

Very stressful and not well organized, considerable damage

Poot planning for the packing with many date changes. Packers didn’t have the required materials and did everything in a hurry. The result was several pieces of broken furniture and several boxes of broken china and crystal ware, many of them irreplaceable heirlooms. It’s the worst move I’ve had

Terrible experience that ended in a legal dispute

I would like to start saying that I am an actual customer of the company. I was not paid to do this review.

I had one of the worst experiences in my life by using this company. As other online reviewers have said, this company practices "deceptive pricing". They will offer you an initial quote and even tell you in writing that "everything is included". It happens that it's not. Before delivering your goods, they will ask you for shady cash payments to a company abroad and retain your goods in hostage. When I emailed them I either received a no-reply, threats or rude answers.

I had to file 3 legal disputes to have my belongings back and pay cash money to them. They are pirates.

Private move USA to Germany

Unfortunately there was a significant lack in planning and communications.
First, they didn't show up on the planned day, but a day late. The night before, the company called to ask me how many boxes they need and how many "cubes" my total volume was. At 9:00 pm. The night before the move.
The next day two guys showed up with a U-Haul truck. They were extremely nice and competent, but the company clearly had no idea. We were moving an entire household that clearly needed more than two guys. I called INternational Vanlines, and the guy I talked to wasn't even aware they had sub-contracted the actual move.
I hope everything will arrive without breakage. But the planning and communications did not leave me with a very good impression.

Good Experience with IVL

International Van Lines handled my move from New York to London. It was for a 2 bedroom apartment that required full packing. My experience with IVL was great. They were on-time, professional and packed well. It took about 3 to 4 weeks before my stuff arrived. IVL's agent in the UK handled the delivery and did it well. I would work with them again.

International Van Lines

It was difficult to get answers, regarding status, once they had been paid, from these people, unlike the European contractor who delivered the goods.
I am not sure how IVL accomplished it, but the carefully measured , and calculated, 118 cf managed to occupy almost 250 cf when they placed it on their pallets. . .an impossible feat of magic! And, of course that meant that our charges were increased from the quoted price of $1,995 to almost $4,000.
I suppose that the five months that we waited, without any communication from IVL, even when we emailed with specific questions, can be explained; however, the bottom line is that I would not use them again. If they were my only choice I would palletize my shipment, carefully measure and photograph it, and demand a final cost based on this quote