BLUFOX (SINGAPORE) PTE LTD

BLUFOX (SINGAPORE) PTE LTD

BluFox did an excellent job with the packing - the estimated volume was spot on, as was the time it took to pack and indeed the vessel arrived much earlier than anticipated, nothing was broken or stolen! To me, this is the company's real strength, the Business Manager has years of experience in the business, is responsive and he turns up to check on the packing progress, rather than moving on to the next job. The crew at the UK end was equally professional and experienced, the unpacking was orderly, everyone was enormously helpful, respected our property and picked up every visible scrap of paper before departing. In contrast, BluFox's back office is disappointing, seems only able to deal with straight forward moves and does not seem to have much control over their UK agent. As a result, we were hit with a number of additional charges by their UK agent which should have been made clear upfront, or at least flagged as exclusions but BluFox did absorb most of these in the end.

BLUFOX (SINGAPORE) PTE LTD

Very bad experience! Following two positive meetings to estimate volume we were contacted after packing took place to say that the volume was 300 cuft over the estimate and we would be charged for overspill to go via groupage. We complained as our estimator guaranteed we would fit into a 20ft container. They agreed to honour the quote for the original volume and when it came to loading the container (after 1 month storage at their warehouse) lo and behold it all fitted into a 20ft container! We felt totally taken advantage of and a clear attempt to profit from our situation because we had to store first and have the container loaded without being present. I would advise caution using this company, especially if they quote a significantly lower volume than other companies. We trusted them due to the estimator "having over 30 years in the business" but it backfired.

BLUFOX (SINGAPORE) PTE LTD

Affordable price.. Experienced and efficient packing crews.. Packing materials are good.. Before and after sales with good customer service and quick response.. Knowledgeable for my moving needs..

BLUFOX (SINGAPORE) PTE LTD

The move was good. The packing was efficient. The manager and workers helped me to open packages and search for some items which had got mixed up in the lot.

BLUFOX (SINGAPORE) PTE LTD

Minimal service. Cost estimate was misleading. End point contract mover was bare minimum (guy in a van). Communications difficult.
No serious problems. McDonald's level service.

BLUFOX (SINGAPORE) PTE LTD

My move was from Singapore to Melbourne. I found the blufox company to be highly professional at the Singapore end with lots of help. The shipment arrived on time as promised. The other end at Melbourne was somewhat dissapointing though. Communication at the Melbourne end was slightly harder and the movers seem to be uninformed of the services that I had paid for earlier (they were unaware that unpacking was part of the service that I had paid for) until I had mentioned it. Overall the service is excellent in Singapore but there is much room for improvement on the Melbourne end.

BLUFOX (SINGAPORE) PTE LTD

Packers were lovely. Once they took my money there was no communication or management from the BluFox Client Service Manager unless I begged. They did not offer any support or advice on how to pack, timings, and delivery dates unless chased. I was calling them the day of the planned pack to see if they were actually arriving. Terrible experience. To be honest. I would never recommend them, or use them again if I could help it.

BLUFOX (SINGAPORE) PTE LTD

Expensive

BLUFOX (SINGAPORE) PTE LTD

The move using Blufox was indeed a smooth and fantastic experience. Given that I had moved around a few times around the globe the last half a decade, this was the smoothest and most impressive one yet! Not only was the communication forthcoming, the team at Blufox were prompt with their replies and addressed all our concerns. Their local partner in Perth - Chess Moving, was equally good and responsive, from the shipment to the collection of the cartons after unpacking. Will not hesitate to recommend Blufox to anyone seeking an relocation!

BLUFOX (SINGAPORE) PTE LTD

The BluFox team facilitated a very quick, efficient and friction free move from Singapore to Ho Chi Minh in Vietnam. The packers and unpackers did great professional work, and the whole move was done in a very timely fashion. I'm very satisfied with the whole experience. It was not the cheapest quote, but the end result makes the expense completely worthwhile.

BLUFOX (SINGAPORE) PTE LTD

Good customer service, including professional packing. Pleasant people and efficient service.

BLUFOX (SINGAPORE) PTE LTD

I find Blufox to be a reliable and professional company. The staff were efficient and fast especially the packers. It saves me lots of time and ease my packing process if I were to pack everything myself.
I hope the staff in Perth will be as efficient as the Spore team.
Thank you all at Bulfox and wishing all a good year ahead.
Best regards,
DOM

Dominique Chen (Ms) @ Sunbird Road

BLUFOX (SINGAPORE) PTE LTD

Excellent customer service by the move manager Dennis, great administration personnel and a fantastic packing team. Blufox provided service with care, consideration and courtesy. I'm delighted with my experience on this end and look forward to receiving my items In France.