Very disappointing
2 days before our move from NZ to Spain then shipment company we booked bailed on us by increasing prices with 50%, if we wanted to get our goods past the port of Valencia - as the quote the gave us now only was enough to get the stuff to the port it self, but then we had to clear the goods our self, have it delivered to Malaga our self etc etc
So we had to find a last minute solution, so we called New Zealand Movers.
They had send out a quote to us for ~7.500 NZD, and we we're on the phone with them, and I literally had them on the phone asking "Is this for real, because if it is, then I will call now and call of the other firm for good", and they told me yes, they send me a signed contract, I signed it, and send it back to them, but while I did this, they all the sudden send out a new quote of approx ~11.5000 NZD now, saying that it was a mistake on the first one (even though it was signed, and I asked explicitly on the phone if it was for good).
None the the less, we had no choose but to take it, even though it highly felt like they we're taking advantage of our situation.
The goods we're expected to be delivered at the end of august, early september, so we rented a house in Spain on the 1st of september.
Though we didnt hear nothing from New Zealand Movers after our payment cleared - I emailed them time and time again.
I had to call them at 5am in the morning several times (EU time), just to get a hold of them, and only then they though it was nessecary to told us, that the goods have been 6 weeks delayed. - Well yeah thanks for letting us know mate.
So here we are we a big house, in a new country, with no furnitures for 6 weeks, so obviously we had to lots of basic stuff, and had they let us know just weeks before, we could have had brought stuff / send stuff from our vacation back home in Denmark to Spain.
All the goods arrived, 2 men moved everything in the house for us, and collected it, and same when the goods were picked up in NZ - that part was good service.
Moving across the world is a big thing, and all of our lifes is in this container, and I think these guys handled it like amateurs with such a lousy service.
I do not recommend you to choose this firm - they are not cheaper than any others, so you might as well go for someone with proper communication and transparency.
