Royal Relocations

7.7 Based on 9 reviews
Lot 2136B, Off Jalan Welfare, KG. Baru SG. Buloh, 47000
Selangor

Reviews

7.7
Based on 9 reviews
5 stars
(6)
4 stars
(1)
3 stars
(0)
2 stars
(1)
1 stars
(1)
Punctuality
Customer satisfaction
Damage free
Liam Berrington
3
6 Apr 2026
**THE WORST SHIPPING COMPANY IN MALAYSIA**

**MAIN POINTS**

1. They provided a much lower quote than other companies (16 CBM), then after packing increased it to 29 CBM—almost double.
2. My wife’s phone went missing from the kitchen countertop. We traced it to Royal Relocations’ warehouse. They said they likely packed it.
3. Several of our items were broken on arrival.
4. Their customer service is rude and unprofessional. Their English is poor, responses are often delayed by days, and once they had our money, they showed no care. They never apologized for any mistakes.

**DETAILS**
We got 3 quotes for moving from Malaysia to Korea. Two companies quoted around 20 CBM, while Royal Relocations quoted 16 CBM, so we chose them.

During packing, we noticed inefficiencies:

* They rarely disassembled furniture (e.g., chairs were boxed individually instead of dismantled).
* Small items (like a small artificial Christmas tree) were packed as separate boxes instead of consolidated.
* Unlike previous movers, they removed items from cupboards and packed them separately, increasing volume unnecessarily.

At the end, they revised the quote to 29 CBM—nearly double the original estimate.

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**中文翻译 (Chinese)**
**马来西亚最糟糕的搬家公司**

**要点**

1. 他们最初报价远低于其他公司(16立方米),但打包后却提高到29立方米,几乎翻倍。
2. 我妻子的手机在厨房台面上失踪,我们追踪到在他们仓库。他们说可能被打包进去了。
3. 有多件物品在运输过程中损坏。
4. 客服态度粗鲁、不专业,英语沟通困难,回复经常延迟几天,收钱后完全不负责,从未道歉。

**细节**
我们从马来西亚搬到韩国,共获得3家报价。其他两家约20立方米,而Royal Relocations报价16立方米。
但在打包过程中:

* 家具几乎不拆卸
* 小物件单独打包
* 柜子里的物品被全部取出分开打包

最终他们将报价提高到29立方米。

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**हिंदी अनुवाद (Indian - Hindi)**
**मलेशिया की सबसे खराब शिपिंग कंपनी**

**मुख्य बिंदु**

1. पहले कम कोटेशन (16 CBM), बाद में बढ़ाकर 29 CBM कर दिया—लगभग दोगुना।
2. मेरी पत्नी का फोन किचन से गायब हुआ और उनके वेयरहाउस में ट्रेस हुआ। उन्होंने कहा शायद पैक हो गया होगा।
3. कई सामान टूटे हुए पहुंचे।
4. कस्टमर सर्विस खराब, रूखा व्यवहार, जवाब में देरी, और कोई माफी नहीं।

**विवरण**
हमने 3 कंपनियों से कोटेशन लिया। बाकी ने 20 CBM बताया, जबकि Royal Relocations ने 16 CBM दिया।
लेकिन पैकिंग के दौरान:

* फर्नीचर नहीं खोला गया
* छोटे सामान अलग-अलग पैक किए गए
* अलमारी का सामान निकालकर अलग पैक किया गया

अंत में उन्होंने कोटेशन बढ़ाकर 29 CBM कर दिया।

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**Terjemahan Bahasa Melayu (Malay)**
**SYARIKAT PENGHANTARAN TERBURUK DI MALAYSIA**

**PERKARA UTAMA**

1. Mereka beri sebut harga rendah (16 CBM), kemudian naikkan ke 29 CBM selepas packing—hampir dua kali ganda.
2. Telefon isteri saya hilang dari dapur, dikesan di gudang mereka. Mereka kata mungkin sudah dipack.
3. Beberapa barang rosak semasa sampai.
4. Khidmat pelanggan sangat teruk—kasar, lambat respon, tiada permohonan maaf.

**BUTIRAN**
Kami dapat 3 sebut harga. Dua syarikat sekitar 20 CBM, Royal Relocations beri 16 CBM.

Semasa packing:

* Perabot tidak dibuka
* Barang kecil dipack berasingan
* Barang dalam almari dikeluarkan dan dipack berasingan

Akhirnya mereka naikkan kepada 29 CBM.
Marieke
10
1 Mar 2023
Great service!
Suleiman
2
11 Oct 2017
Royal Relocations

Packaging was good and initial service was great. However everything was a terrible when it came to delivery. They charged hidden charges by playing on words. Their estimation of the handling fees was completely under the real charge. All in all we had to pay significant amount in addition to the agreed. Of course they denied having any responsibility (which is typical to low standard shipping companies).
I would not recommend them and will never use them again.
Don Schulz
9
24 May 2017
Royal Relocations

This thorough and very detailed consultation and quotation for services. Their pricing was competitive and they were able to accurately assess our move requirements without conducting any site survey. However, they did not win the deal with us in the end due to lack of follow up with customer as we were waiting to hear back from them but instead had to chase them for follow up action.
Aaron Conrad J Kumar
10
2 Mar 2017
Royal Relocations

Royal Relocations were efficient, accommodative and professional in handling my move, their counterpart in the arriving location were suitably efficient and professional. I'm truly satisfied with their overall services.
Chew Too Seng
9
29 Dec 2016
Royal Relocations

Our households and furnitures received on 28.12.2016,thanks to Royal Relocations.
Royal Relocations is a good, reliable,efficient,and afortable charges mover in KualaLumpur,
will still engage Royal Relocations for future moving to Australia.
Will recommend to friends and relatives when they need to move to other places.
Safiyyah Kathrada
10
16 Nov 2016
Royal Relocations

We are very happy & content with Royal Relocation services. From my first meeting with Mr.Vicky to the packing crew to payment. We hope that all will go just as smoothly on the other end when we receive our good in Canada.

Would definitely recommend their services to anyone we know.
Chang Christopher
8.5
17 Oct 2016
Royal Relocations

The initial response was very prompt. Within 1 week, item to be shipped was packed and collected from my premises. I have PAID UP all charges including full risk insurance, however its been 10 days now and I am still awaiting the shipping schedule advice from Royal Relocations. I am giving them a little more time to reply and if I do not get any information within the two weeks from collection of the item, I will come back to you. The date set is the 19th of October, collection from my house was on the 05th October. I do hope there will not be any let down. Regards Chang
Susan Mackle
10
18 Dec 2015
Royal Relocations

I was ready pleased from the sales and office staff to the men who did the packing all of them were professional and courteous. Very happy to have the groupage option . It met our needs and the reduced cost was great.
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