No communication, ended up with a broken TV
So I moved to the Netherlands on September 28th, 2 days prior I had 'European Moving' sending me their driver 'Piotr' to collect my things. Price wise I expected as much, but the rest? Oh God. Lack of communication and reassurance, they literally contacted me within 2 hours that the driver was arriving at my location (when the contract said at least 24 hours). The driver 'Piotr' had no English at all so my only way to communicate with him was through Google Translate. Yes, Google Translate. He was careful when bringing things from the apartment to his van, but my guess is that during the travels he wasn't as careful. I had a computer desk, my computer, office chair, 2 terrariums, 1 aquarium and about 5 boxes of miscellaneous . When the driver arrived to Utrecht in the Netherlands at 8 PM (it was already dark), he would only drop the boxes in front of the door and obviously because it was dark from what I could see everything looked fine (I was watching all my things being brought down from the back of the van and I did notice like a big Pallet with lots of plastic wrap holding what I assumed something big). When I brought everything inside, I noticed the box for my TV had a small tear on one side, I took the TV with the Styrofoam and bubble wrap out of the box and plugged the TV to check. To my surprise, there was a massive crack going from the bottom right corner of the screen, all the way to the top left. Obviously, Piotr was already gone by that time, it was really dark at 8 PM so there was no way I could have noticed the small tear on the box and because I already signed the papers saying everything arrived, I can't claim any damaged good. I did try sending a complain to 'European Moving', despite me doing my part of the contract, making sure I had wrapped my thing secured with bubblewrap and boxed, how could I count on a massive pallet on Piotr's van hitting my TV? According to European Moving I needed an insurance despite me doing everything on my part of the contract, but hey, they won't cover any damages done by the driver since they contract sub-companies to do their job and pay them less than I paid them.