Movers stuffed boxes with paper to meet their estimated volu
Initial communication with salesperson was good. Paid deposit and was assigned a move coordinator. Responsiveness dropped markedly and it was a battle to get information or details from them, right up to our move date.
We had a tight timeline with needing to catch flights to our new country directly after the movers were scheduled to finish packing. As such, we had packed everything we'd need into suitcases and set them away from items to be packed by the movers. This included our kitchen items as we were no longer staying at the house. We left the movers so they could work without us underfoot and came back to check how things were going a few hours later. We were shocked to see that they had dug through our packed suitcases to find our kettle. I'm fairly easy going, but that made me extremely uncomfortable.
Our quote from Abel's was based on estimated volume. I thought the estimate was high, based on previous moves, so I was very surprised when we received an invoice for going over the volume estimate. When our shipment finally arrived, the movers on this end were horrified by the amount of packing materials used to pad out the shipment. They said they had never seen anything like it. Literally a trash mountain. Every box was stuffed with 100s of sheets of packing paper. I believe that when they saw that we didn't have as much "stuff" as estimated, they decided to fill out their time and the boxes . Essentially, they stole from us by lazily filling boxes with paper instead of our belongings and then charging us for excess volume.
We complained, but of course, our coordinator was suddenly completely unavailable and management was uninterested. The whole situation fills both of us with rage when we have to think about it. We still have an entire storage room full of paper.
Avoid Abel's.
