ReloUK

Beware of Relo UK - Trading as Relo-Worldwide Ltd: A Tale of Unethical Practices and Poor Service

As a charity organisation dedicated to humanitarian and charitable activities, we encountered a distressing experience with Relo-Worldwide Ltd, a company that claims expertise in international removals, particularly to South Africa. Our encounter serves as a cautionary tale for consumers considering their services.

The saga began with a simple agreement to ship used office furniture to South Africa for donation to schools and local businesses. Despite settling all fees for a door-to-door delivery service, the execution was marred by a series of unethical actions and breaches of contract.

Firstly, the company failed to inform us of the necessary import permits, leading to delays and additional costs. This oversight is particularly concerning given their purported experience in international removals.

Secondly, upon arrival in South Africa, our 40-foot container was diverted to a storage facility without our consent. This unauthorised decision resulted in further expenses and a lack of cooperation from the company's agents in South Africa.

Moreover, the company's CEOmand Managing Director, displayed a disturbing lack of professionalism and honesty. They made false accusations, refused to accept responsibility for their actions, and even attempted to suppress negative reviews. Their behavior was not only unethical but also uncooperative, as they failed to engage a legal team as claimed and instead handled communications in a manner that was both dismissive and evasive.

The situation escalated when the company failed to deliver a 20-foot container and unlawfully shipped a third consignment without authorisation or payment. This was followed by the discovery of missing items from the 40-foot container, which the company has yet to address.

Throughout this ordeal, the company's CEO and MD continued to demonstrate irresponsible behavior, making baseless allegations and refusing to acknowledge the facts. Their attempts to discredit us and their refusal to provide a refund for the 20-foot container, despite our request, further highlight their unethical conduct.

In conclusion, our experience with Relo-Worldwide Ltd has been nothing short of a nightmare. The actions of the CEO and MD, in particular, have been a stark reminder of the importance of ethical business practices and professionalism. We urge consumers to exercise caution when considering this company for their relocation needs. Our charity has suffered significant financial losses and undue stress due to their unethical actions. We hope that by sharing our story, others can avoid a similar fate. STAY AWAY!

Exposing the Disappointing Customer Service of ReloUK!

I am writing this post to share my deeply disappointing and frustrating experience with ReloUK and to warn others about their lack of integrity and accountability.

Back in October 2023, I reached out to ReloUK regarding an issue with the shipment of our charity goods to Estcourt, South Africa. To my surprise, the CEO personally contacted me, requesting that I remove my negative Google and Trustpilot reviews in exchange for resolving the matter. He assured me of a swift resolution and personally taking care of the issues at hand.

However, it has been three long months since that conversation, and nothing has been resolved. The lack of progress and the broken promises from the CEO have left me questioning the integrity and trustworthiness of ReloUK's leadership.

From the very beginning, there were clear deviations from the agreed-upon plan. ReloUK failed to inform me of the necessary documents required for the removal and delivery of the goods, including the crucial import permit. As the supposed experts, they had a duty to inform me of these requirements, but their negligence resulted in significant losses for our organization.

To make matters worse, instead of delivering the goods to our offices as instructed, ReloUK arranged for them to be taken to a storage facility by Kings International, without our knowledge or consent. This unexpected change led to additional charges for storage fees and unnecessary delays.

Despite my repeated attempts to seek clarification and resolution, ReloUK has provided inconsistent explanations, illogical invoices, and an overall lack of concern for our predicament. This has left us with no choice but to pursue legal action to recover our costs and seek compensation for the time and effort wasted on this matter.

It is important to note that ReloUK is known for their deceptive responses to negative reviews, often blaming the consumer and making up excuses. It is crucial to do thorough research and understand that when a company has your goods, you are at their mercy. Most individuals don't have the resources or funds to take these companies to court, which is why they give up. But I assure you, I will not give up.

I am sharing this review to expose the disappointing customer service of ReloUK and to warn others about their unethical practices. It is my hope that this post serves as a cautionary tale and encourages others to do their due diligence before engaging with this company.

#ReloUK #CustomerServiceFail #UnethicalPractices #Warning

Mixed emotions

I have mixed emotions regarding the service. Half of our glasses (at least 150 pieces) broken. The fragile boxes haven’t been treated with care. There were dents on almost all of those boxes, also boxes suffered some water damage so obviously some stuff inside got damaged of water. Good job I packed our clothes in vacuum bags. The rest was ok.

Mixed emotions

I have mixed emotions regarding the service. Half of our glasses (at least 150 pieces) broken. The fragile boxes haven’t been treated with care. There were dents on almost all of those boxes, also boxes suffered some water damage so obviously some stuff inside got damaged of water. Good job I packed our clothes in vacuum bags. The rest was ok.

Moved from Surrey United Kingdom to Christchurch New Zealand

The planning process and information process of our move was relatively straight forward, the packers and movers from the UK end were fantastic and so far from what we can see nothing has been damaged in transit.

However, the arrival stage wasn't so smooth...

There was a lack of information given to the packers when packing our stuff, and it was things we didn't necessarily think about when in the throes of the move.
As New Zealand is very strict on the cleanliness of items that potentially could threaten the bio security items such as tents weren't listed as such, these needed to be checked but I couldn't tell from the inventory where they were located in the boxes, luckily I roughly remembered where they were and all went well in the end but it wasn't as easy as it should have been.

Also, my husband has imported a Lambretta scooter which Relo UK didn't advise us of the things needed to be done upon arrival and the additional inspection fees etc which we were expected to pay. If we had known all of the additional work we needed to have done which also included many receipts we needed and that we needed to have gotten a site unseen valuation we may have considered not bringing the scooter with us.

All in all the experience was pretty good, the UK crew were very slick, but there were a few things that should have been addressed and organised with us before things were loaded into the container which would have made the process a bit easier at this end.

Terrible

This company was awful. I got a reasonable quote and the 3 gentlemen came to pack and once left I discovered they had stolen some property. The company denied it and nothing was done. They then gave me a cost for insurance which was so over inflated I refused to pay it however they would not ship my goods until I paid.
Was such an awful experience and £1500 inflated. Never use them!

International moving

They won't admit any communication mistakes/errors/confusion, but ask customers to swallow it.

Their third party company was really irresponsible, leave lots of space in cartoons to make the cartoon deformed when arrival and waste volumes in the cargo.

Will not use it anymore.

ReloUK

Anthony and the team seriously impressed - from the quote to unpacking in Dubai
This is the 5th long haul move and ReloUK was brilliant

ReloUK

I mainly dealt with Victoria in the office. I found her extremely helpful and knowledgeable and gained my confidence. However, when she wasn’t in the office and I had to deal with someone else , they didn’t appear to be as knowledgeable. Given my goods were due to be collected the morning of the first snow, Charlotte organised an alternative lorry to collect on the day which was very good. Since the goods were collected I’ve had updates as to the progress which I appreciate.

ReloUK

Best price available and helpful and speedy service door to door. Highly recommend!

ReloUK

Very helpful and friendly customer service. Was also pleased with the speed and efficiency of the moving crew. Would use again and recommend to friends.

ReloUK

The personal touch and care was far above anything I have see in a long time.

ReloUK

Collection and packing of items to go was very good and only one box had slight damage on receipt, with no real effect to contents.

ReloUK

We were very happy with Relo UK. Their price was the most competitive and their end to end service was personal, fast and very helpful. Recommended for anyone moving to the UAE, goods arrived in 5 weeks (full container).

ReloUK

Bad experience were still waiting for our sofa legs and bed screws. The number we were given for Australia was incorrect. The people who came to pack our stuff didn't have enough information about the accommodation and furniture and they came 2 hours early 7am when i waz also trying to get kids to school

ReloUK

Excellent and efficient service from start to finish.

ReloUK



What started out with a good expectation became a nightmare... Between poor communications, delays, lost items and very unprofessional staff, our experience was awful. Do yourself a favour and use another company for your move.

ReloUK


Great service, excellent team who packed all my belongings with great care. Everything arrived from London to Oman safe & sound. I would definitely use the services of this company & recommend to others. Fab job!

ReloUK


If I could do 0 stars I would. An awful service. We booked for Thursday, they changed to Friday morning as they were short vans. Then they changed that to Friday afternoon at 1pm. The shower up at 4pm and then left early saying their van was full and would need to complete on Saturday (the day we were flying out!). Finish the job Saturday with a few breakages form Friday. Wrong packing material was used which I highlighted resulting in everything needed to be repacked they informed me at their warehouse. Was given at time line of 5-7 days via air freight. It is currently 12 days and our belongings have not even left the UK yet let alone arrive in the US. Thoroughly disappointed overall and would certainly not recommend to anyone.

ReloUK


I was very happy with the service and price and always got satisfactory answers to my questions, my items were in storage and I watched the team carefully pack everything.

ReloUK

Great job and customer service. Very skilled with the packing!