Delayed, poorly executed from a horrible company.
I was, and remain genuinely appalled by the level of service I received from Anglo Pacific. Paid to move my belongings within 7-10 working days from the UK my consignment took in excess of double that time to arrive.
This was initially because they deemed my measurements to be incorrect, something which I doubted highly having measured them multiple times. I disputed this with them repeatedly, as having initially been quoted £310, the cost was not increasing to be closer to £400. This included an £18 pick up fee using an external courier, which is mentioned singularly on their online method, however was not mentioned in conversations with my consultant TK. This fact was disputed by the company, but being sure of my own recollection of events, and having agreed verbally over the phone to the quote without this mentioned, I felt justified in disputing it. Due to delays in communication, days between emails and a frankly belittling tone to the emails I was receiving, I eventually spoke to a manager regarding the issues.
By the time my belongings were released, having agreed a 50% reduction in additional costs with regard to the size of my consignment and courier fee, which I still wasn't happy with, but as I required my belongings in my new country I was willing to pay, as to release my belongings to another company would apparently cost an outrageous £50 in itself. They offered to wrap the soft bag in question, 'but this could take at least another 3 working days as our warehouse is busy'.
I was also charged £30 for prohibited item removal, as I had packed hair wax within my belongings, (sounds odd, but difficult to get abroad). Fair enough, I had misread the item list, but this still seemed extortionate considering the service required, I was told that this price was set by the third party warehouse company, and there was nothing they could do. Be under no illusions, Anglo Pacific are apparently just booking third party services as a membrane at all stages of shipping.
I was unhappy about this but faced up to the cost, that was until my consignment arrived at my new flat, with the hair wax still within it.
This meant I had paid £30 for essentially NOTHING. I emailed once more, receiving once more a black and white, 'that's impossible, we have the hair wax here, would you like us to send it to your address?' response, despite me sending a picture of the wax fresh out of my consignment. I informed TK that I thought that this process should have already been underway, (my home address hasn't received it yet to this day), and that I still wished to have my money returned as they had not completed the job. If this is considered a prohibited item, then my shipment would have been delayed further within customs, something which can be a genuinely very long delay in the Middle East.
I have now emailed multiple times about being reimbursed the £30 for the service that was categorically not completed, and I have received absolutely no response from my consultant, or anyone else in the company that I have been in contact with.
This may be a cliche when reading reviews, but I rarely write reviews aside from leaving 5 stars for good service and moving on. I have had such a negative experience with this company that I feel compelled to warn others from using them. They are friendly and informative on the phone initially, but once you have a genuine exception to their services, they are cold, closed and at times belittling. Their additional prices are extortionate. Take a random persons opinion on the internet for what you will, but I thoroughly recommend utilising another company if you are making any form of international shipment.
