Over expectations (other than minor details).
We moved from Edinburgh to a small city in Switzerland, Neuchatel, and included a ~4 month storage in between.
Considering how many things must happen in the right manner for it all to go alright, GB Liners were fantastic. Everything you can think of (communication, handling, professionalism, punctuality, flexibility, cordiality, proper handling of stuff, possible damages during transport or storage, etc) went well. So instead of trying to make a big list of what went well, which extends a lot beyond the previous comment, I'll make a small list of what didn't.
- They placed some stickers for identifying the furniture (with package number and such things). Unfortunately, some of these stickers were placed for example on wooden legs of chairs. Removing the sticker was a big pain, as the glue of the sticker is difficult to remove.
- The instructions on "how to fill in X form" were hardly thorough. We had to call several times to understand what was necessary to fill in, what was convenient, and what was really not important at all. We also needed to call several times to understand what was needed. For example, if a form asks for the importer, is that GB Liners, is that me, or is it both me and my wife? No clue.
Having said this, it really just was a minor inconvenience, considering the large move. We are happy, and greatful.