The Moving Partnership Ltd.

Awful company!

Terrible company. Avoid at all costs!

It was virtually impossible to get them to give us a date for delivery in France. I had to email them several times to be given an approximate week that our items would be delivered and then was told the day before they would be arriving tomorrow which meant we had to reorganise work with a new job at a moments notice.

When we were given the week of delivery they then advised us that we would need to pay an additional £200 because our things would need to be delivered in a smaller van as they wouldn't be able to fit a large lorry in the parking we had provided (the address for delivery had been given to them before we had signed our contract and the parking in question was approximately 100m x 20m so even if they had the largest lorry possible if they were unable to fit here then they surely can't fit anywhere!) Eventually they managed to miraculously find a solution upon our refusal to pay.

Then upon delivery we were not surprised given how unprofessional the company had been so far to find that some of our items were damaged. We attempted to make a claim on the insurance the moving partnership had arranged for us to find that this would not be accepted on the grounds that the items were 'owner packed.' We had brought this up with the company before signing the contract and they had assured us that as long as the delivery drivers were able to see the item then we would 100% be covered for loss and damage to that item. The delivery drivers also re-confirmed this on collection.

Overall an awful experience with a dishonest, unprofessional company.

Starting good, finishing worse than bad...

The company was very good at the beginning, getting to stay in contact and giving all the advice they can to get you to go with them. Once "the plan" is in place, I had to pay and after that, the communication went down. The collection of my items was delayed because they "didn't know they needed some documents for the border control" and I was already leaving the UK. So after nagging some friends to let me store my items at their house for 2 weeks, so that I wasn't charged extra for "two weeks storage" they collected my items. The waiting time was told to be between 1 to 2 weeks... well, I ended up waiting a month and a half!

As I was waiting, I kept sending emails to them, with no answer... (this went along for 2 weeks) So I then decided to input my mobile number in their webpage as requesting a new move, and surprise! I didn't take more than 30 seconds when the same agent called my number! He was not expecting it to be me.

This went on and on for weeks, it was until I threaten to complain through an ADR Scheme that they started reacting again to my emails, and just to note, they never told me which ADR Scheme they were in...

Overall, terrible service in my opinion, they become unresponsive when you need the best communication possible! And ignoring customers!! Well, just avoid the problem, pay a bit more somewhere else and get a better service!

As the goods have not even left the UK I am not happy.

It all started off very well with promises of moving within 8-10 weeks.

It has been well over six weeks now and no news that the goods have even left the UK.

Everything worked according to plan

Everything worked according to plan, friendly, competent people.

The Moving Partnership Ltd.

Great and friendly service

The Moving Partnership Ltd.

The broke everything they packed. Took 2 more weeks than expected.

The Moving Partnership Ltd.

MovingPartnership have been really great helping me out with my relocation from UK to Italy. Joe has been really great and flexible, also the guys who came to collect my stuff were really nice and did their job really well. My stuff have been delivered without delay to destination and nothing has been missed or broken so stress over. I would definitely recommend moving partnership for your relocation abroad.
Alberta