VanOne Removals

2 Newman Road, BR1 1RJ
Bromley
8.3 Based on 4 reviews

Reviews

8.3
Based on 4 reviews
5 stars
(3)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(1)
Punctuality
Customer satisfaction
Damage free
Sleiman
10
20 Jul 2023
Vanone were very professional
The portal was user friendly
The follow up on documents was very helpful
The driver arrived on a good time, very friendly, helpful
The transfer from UK to Switzerland happened in leas than 2 days with great delivery to the storage without any hassle
I cant recommend vanone enough as they made my move super easy
Thank you
Edmondo Prati
10
1 Apr 2022
smooth and easy

everything went fine
Amber H
2.8
16 Sep 2020
Disappointing, Frustrating, Damaged on Delivery

I knew VanOne was cheaper than other movers, and we moved during COVID from Spain to Ireland, so I understand some of the issues, but overall there was a lack of correspondence from the get-go. We couldn't get confirmation about when the mover would arrive. In the end, he just didn't. He got into an accident and they promised to get us a mover the following day, the day we were scheduled to turn in our keys, which added a lot of undue stress to an international move during a pandemic. None of the drivers wore masks or used hand sanitizer or cared about hygiene in any way. One driver thought COVID was a hoax and masks made you sicker. On delivery, we never received any information on when our delivery was expected. It came two days late and suddenly, they arrived on our doorstep. No communication. Most of our boxes were in tatters, ripped and broken. It was a different truck, which meant they moved us onto a truck, off a truck, on a truck, and then delivered, meaning more chance of damage. They tore our plastic mattress cover and left a gash in a very expensive mattress. I notified them of the issues and the damage and they never responded, couldn't have cared less. If you are looking for a functional mover and you don't care about timing, communication, or damage to your property, they are perfect movers.
Sarah coupland
10
14 Aug 2020
A good experience overall. Great value! Very nice driver.

Generally a great experience! Good communication from the company. Really friendly driver. Very good value for money. One box arrived very damp but this was most likely a liquid in the box which we hadn't packed sufficiently. Otherwise very positive experience. Would definitely use again and recommend!
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