1st Move International

Read ALL the terms in detail and ask many questions. The final tally was far higher than what I had expected. The insurance is very difficult to deal with. Extremely disappointed.

Ithey did a great job, very efficient guys

So far we have done only the pickup and that went great. Very polite professional and efficient work. Thanks a lot!

Sales was useful, packing was good, but felt cheated.

The people we dealt with were all very good and the packers did an excellent job. The fluidity of the move was 5 stars, but lack of upfront clarity is not good enough in this business.

We were quoted a price (granted with a footnote about costs not included on the other side, non-UK, of the shipment). This price was higher than the rest, but the service offer promised seemed to be worth the extra price tag. Then after collection and the shipment setting sail we get a note that the shipment is due to arrive in Cape Town (our destination) and that an extra payment is due, as expected.

However, the scale of the payment came as a surprise. Essentially adding 50% of the total cost, we had budgeted for. While a footnote (As mentioned above) points this out, I believe it is the duty of the sales people to help the non-merchant understand what costs lie ahead. After paying £2,000 and then receiving a bill for another £1,000 while my possessions are being "held captive" on-board a ship, is a mild form of extortion. I can hardly ask the ship to turn around at this point, so I am stuck having to pay a sizeable amount that I was not aware of.

I don't see how it can be difficult for an estimate to be provided to clients, rather than the support staff just saying "you had the footnote on the contract". That is not good enough if the footnote accounts for 33% of the total cost. The support staff asked me if I had not seen the footnote and I commented that this is not my profession and I am paying them a lot of money as professionals in the industry to help me understand what is coming my way. 1st Move International failed to meet a professional conduct standard and as such I would not suggest anyone to use their service.

Terrible. Badly packed, breakages, unforseen additional cost

Requested quote to incl all costs, undisclosed small print had to pay additional 500pounds on arrival. Packaging was cheap and badly packed so most of goods packaging was broken /torn which caused damages. They even packed a glass table top in cardboard wrap no bubble or protective wrap, which obviously then broke.

Excellent

Excellent

I was very happy with the service

I was very happy with the service I received from this company. All my queries were answered promptly and everything was explained in detail. I was kept up to date with all aspects of the move. On the day of moving, the team of men were brilliant. Would recommend this company to family and friends.

1st Move International

Excellent service kept informed set each stage. Helpful pickup staff patient and thorough

1st Move International

I hope I have the correct name, they are in Avonmouth. I found them to be very efficient, everything taken care of and organized to my satisfaction. The consignment was on time minus one day. One 2 very minor breakages and not worth claiming on the insurance.

1st Move International

They successfully managed to ship my belongings however there were many hidden fees and there estimate was way off. For instance the quote nearly doubled when I realised the weren't shipping it to my house just to a depot in the new city. Once you pay them their customer service will drop to zero. They also have very little idea where your shipment is or when it might arrive.