Unprofessional and unethical
We chose Viktor Ek when we were looking for a company to help us move our personal items.
We were given a quote for 2 cubic meters and we have packed exactly this volume. When packers came, they confirmed, that the final volume was exactly that.
However we got invoiced for overvolume and the explanation was that they repack things after they pack them in front of you and usually it causes overvolume. So the quote was not correct and you actually cannot pack 2 cubic meters, because after they repack it without you, it will cause overvolume.
The staff is very unresponsive.
Our package has not yet come, although it has been over 2 months since it was taken.
I tried addressing the matter, but they are being very evasive and vague about their procedures.
I do not recommend using this company.
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