Navtrans Global Relocation Service GmbH

Anfangs war meine Erfahrung mit NAVTrans positiv, so lange ich nur mit Frau Nancy Wigglesworth kommunizierte. Dann kam die Erfahrung mit dem Chef dazu.
Gott sei Dank kam es nicht mehr zum großen Umzug ins Ausland bzw. zum Auftrag, denn der Chef dieser Firma wird am Telefon sehr ungehalten, wenn er der Meinung ist, man ruft zu oft an. Frau Nancy Wigglesworth, die Mitarbeiterin, ist zwar sehr bemüht und geht auf Kundenwünsche im Zusammenhang mit dem Angebot und der Umzugsplanung sehr freundlich und kompetent ein, aber die Unfreundlichkeit des Chefs ist dadurch leider nicht auszubügeln. Ich schreibe sonst nie eine Bewertung, aber hier war die Unfreundlichkeit - um nicht zu sagen Unverschämtheit - nicht zu überbieten, deshalb möchte ich andere davor warnen.
Die Situation war Folgende: Ich wollte Fr. Wigglesworth wegen weiterer Planung, die schon fortgeschritten war, tel. sprechen und habe dazu ihre Münchner Tel. Nr. bei NAVTrans angerufen, denn wir hatten ein Telefonat für einige Tage davor vereinbart, was aber nicht erfolgt war.
Ich wusste nicht, dass sie jeden Freitag im Homeoffice ist, das steht auch nirgends auf der Homepage. Der Chef hat mich am Tel. extrem unfreundlich und laut angefahren, weil ich das nicht wusste, ich hätte doch schon 50 x am Freitag in München angerufen und müsste es nun langsam wissen. Ich habe dann nochmals angerufen und ihm gesagt, dass er mir das auch anders hätte sagen können. Daraufhin holte er nochmals aus und rief zwei Mal laut ins Telefon, ich solle nie wieder anrufen und mit einer anderen Firma umziehen. NAVTrans ist eine nicht so große GMBH, denke, sie sollte gut überlegen, ob sie sich das leisten darf. Wenn man den Rauswurf als Schaden bezeichnen kann, ist es ein zeitlicher Schaden, denn wir waren bzgl. Umzug mit der Fa. schon fortgeschritten. Und nun nochmals von vorne, aber besser so, als wenn das erst nach dem Abschluss zu Tage gekommen wäre, dass der Chef ungut sein kann, wenn ihm was nicht passt.

Insurance didn‘t pay up. Time allowed to report loses inadequate and individual items not covered. Did not deliver packing boxes in time. Goods damaged in storage., I do not recommend this company in any way, shape or form

My experience with NavTrans was very positive in the beginning. Overall, the experience in Europe was good. Nancy Wigglesworth was wonderful to work with, Savo was very friendly.

The trouble began when the company forgot to record my payment and my shipment was delayed three weeks. This was further complicated by my rural address in the United States - Savo said he would clarify this with the US partner, but this never happened, and my shipment was further delayed. In the end, because of these errors, I had to pay more than 1000 USD more for warehouse fees and customs fees, and NavTrans, to date, is not taking any responsibility for the errors. My shipment came more than 3 months after it was picked up from my home in Austria.

Their US partner Air7Seas was horrible to work with - extremely unprofessional. I would never trust them with personal items.

The "cherry on top" was the delivery of the shipment. The delivery guy came to my residence and asked if we had a forklift and had no idea that he was delivering to a home (this he said to me on the phone the evening before). Thankfully my father had a forklift and did the unloading himself. The delivery guy, having no instructions, simply had us sign off on the whole huge pallet box, though he was supposed to go through box by box and check off the inventory. It was obvious that he had no idea what he was doing.

Oh, and if you get the insurance, be aware that it only covers your items if there is a total loss. It will not cover items that are damaged during shipment.

I do not and will not recommend NavTrans to anyone.

It has been more than two months and I do not have my things yet.

I agree Nancy Wigglesworth is fantastic and easy to work with. Savo has also been good, but due to an error on his end, my shipment has been delayed more than a month now. I have a hassle two - three times a week (for the last three weeks) with the US customs, and they even sent me a bill this morning.

I am more than frustrated. I do not have my things, and so I don't know if anything is broken.

All in all, I have not been very pleased -

I had a very good experience with Navtrans based out of Munich. Nancy Wigglesworth will handle your front end engagement. She is very patient, explains things in details, provides pricing structure etc. She will then arrange a viewing of the items to be shipped. We did not want to take a full container, so we would have preferred an on-site visit to evaluate the amount of cubic meters needed. Ultimately, we had a viewing over video call, which to be honest did not turn out to be very accurate. Nancy also provided the documents for handling customs.

Fast forward to the day of transport. I had taken the package that included packing. However, if you book using cubic meters (and not a half/full container) I will always recommend to pack yourself and optimize every inch of space in the boxes. Unfortunately, the pricing includes both packing and carrying to the truck, so unless you plan to carry yourself you will need to pay for packing even if you do pack the boxes yourself. Also, packing carpets and fragile items needs expert help. At the end of the packing, the boxes are taken to the warehouse for measuring the volume.

The destination services are not in the hands of Navtrans, but answers are handled by their CEO Savo promptly. Navtrans provides destination services through a local company and they were good too (in Vancouver). Unfortunately some items (about 3 or 4 only) were damaged, but we had insurance. The insurance claim involved some hassle; my advice will be to not back down and be clear with your demands.

All in all, I would rate Navtrans as excellent for a person who needs international relocation and needs to pay for it him/herself (not corporate).