Gateway Relocation

HORRIBLE!!! Overpaid and still lost shipped items

Shipper required payment up front and failed to deliver one box completely. I paid an additional $140 to have it returned to a neighbor in Beijing. Several items were supposed to be packed but weren’t, which meant she overcharged me for insurance. When I filed a claim for items missing from boxes she refused to comment. Eventually, after I threatened to get an attorney, she refunded the insurance fee only, stating that the insurance refused claim. So, I lost several hundreds of dollars from the shipment, but she only refunded $131, which was the amount I paid for insurance. I’m still missing several hundreds of dollars of goods and I’m pretty sure the company isn’t actually insured. I wish I’d been able to find out more about them before all of this happened. Bottom line: DO NOT USE!! This was gateway international moving in China. Email was emma.shao@gatewayintl.com. Emma’s English level varies depending on her mood. Their phone in Beijing was 86 10-87766133. AVOID!!! You’ll overpay and still lose your valuable items.

Horrible

Shipper required payment up front and failed to deliver one box completely. I had to pay an additional amount to have it returned to a neighbor in Beijing. Several items were supposed to be packed but weren’t, which meant she overcharged me for insurance. When I filed a claim for items missing from boxes she refused to comment. Eventually, after I threatened to get an attorney, she refunded the insurance fee only, stating that the insurance refused claim. So, I lost several hundreds of dollars from the shipment, but she only refunded $131, which was the amount I paid for insurance. I’m still missing several hundreds of dollars of my shipment. I don’t think they are really insured. I paid $4000 for 125 pounds of goods with approximate total size of five large pieces of luggage. DO NOT USE!!!!